Agency

Department

INSTRUCTIONS TO APPLICANT:

During the application process the "My Experience" page has a section provided "Attachments (Resume/CV, References, Cover letter, etc.)" to upload required documents.

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer).
  If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.

Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at HR.Hiring@tamuc.edu.

SUMMARY:

The Student Accounts Collection Specialist is responsible for researching, maintaining, collecting and reporting on past due student accounts in accordance with established University/System procedures and applicable State and Federal collection regulations . Works with students to create repayment plans but also coordinates and communicates with third party collection agencies for placement/monitoring of delinquent debts with those entities.

DUTIES & RESPONSIBILITIES:

• Resolve complex account issues including but not limited to: payment plans, payments due, accounting adjustments, collections, registration and financial aid issues by working with staff, parents, students, other university departments and third party vendors.
• Ensure that all institutional and state warrant holds are placed on the accounts of students with past due balances in accordance with State, System, and University regulations, policies, and procedures.
• Prepare and review various accounting and receivables reports to track student accounts receivable issues.
• Provide support and necessary training to Business Service Assistants in order to maximize collection efforts.
• Coordinate collection agency activities including but not limited to; account resolution, account settlement, legal assignment, analyzing agency inventory, payment posting, account adjustments and bankruptcies.
• Prepare clear and concise written correspondence to resolve and collect outstanding accounts. Ensure timely follow up for payment or resolution.
• Make contact with students to resolve and collect outstanding accounts and ensure timely follow up for payment and resolution.
• Prepare a periodic review of accounts to determine which accounts are ready for bad debt write off in accordance with System policy and University procedures. Accurately adjust student accounts for bad debt write off and assign to collection agencies.
• Prepare and process customer communications regarding the past due status of accounts.
• Represents the department to both internal and external contacts professional and courteously. Performs accounting duties such as spreadsheet creation and maintenance and account reconciliations.

MINIMUM REQUIREMENTS:

• Education: Bachelor's degree or equivalent combination of education and experience. .
• Experience / Knowledge / Skills: 2 years of experience in collections or equivalent experience. Knowledge of federal and state financial aid. Experience in Higher Education, accounts receivable and collections. Excellent oral and written communication skills using a variety of tools and the ability to communicate effectively at all levels. Strong interpersonal skills and exceptional ability to deliver excellent customer service. Excellent problem solving skills and demonstrated ability to handle adverse situations. Excellent organizational and technical skills and ability to work under deadlines. Intermediate level of knowledge of Microsoft Office tools, particularly Word, Excel and Outlook. Demonstrated experience using Banner Student Accounts Systems. Demonstrated ability to work independently, take initiative, and exercise discretion and judgment.
• Ability to: Ability to multitask and work cooperatively with others.
• Licensing/Professional Certifications: NA
• Physical Requirements: None
• Other Requirements: NA

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

Knowledge of Bankruptcy Laws and Filings. Knowledge of Texas statutes regarding the extension of credit by State agencies.

SUPERVISION OF OTHERS:

May supervise student workers or graduate assistant.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.