College of Medicine, Health and Information Technology:

The University of Central Florida (UCF) College of Medicine (COM) Health and Information Technology department will provide world-class support services, leverage the use of technology, and establish a robust infrastructure that will advance the College's vision to be the nation's premier 21st-century college of medicine mission, as well as, be a national leader in education, research, and patient care.

The Opportunity:

The UCF College of Medicine Health and Information Technology department is seeking qualified candidates for a Systems Engineer II position. The Systems Engineer II will perform deployment, interoperability, documentation, maintenance, and uptime assurance of the core systems and services for the College of Medicine and affiliated entities. This position will

coordinate with peer technical departments, end-users, and vendors to ensure system optimization and manage the expectations of students, faculty, researchers, clinicians, and administration.

Responsibilities:

System Engineering:

• Responsible for the regular monitoring of services and ensuring optimal uptime is achieved, through regular activity review and utilization of implemented tools.

• Perform incident response in cooperation with clients and peer units, as appropriate to core systems and services.

• Provide top-tier system administration for the implementation and maintenance of the core systems and services for the College of Medicine and affiliated programs.

• Perform installations and customizations of core systems as well as unique services, with consideration to connectivity, interoperability, and performance quality assurance.

Administrative:

• Work with the HealthIT and Main Campus Information Security Offices, through best practices, enforce and maintain security standards compliance of patch management and device hardening for servers.

• Capture and fully document system requirements, configurations, dependencies, and interconnectivity.

• Assist with the creation and review of technical documentation, User Guides, Standard Operating Procedures (SOPs), analytical reports, and updates on information technology service efforts for the organization.

• Adhere to and embrace organizational strategies around project and change management processes by serving in the Change Requester and Change Owner roles as needed.

• Uphold compliance with all applicable college, university, state, and federal policies, procedures, guidelines, regulations, and laws.

• Utilize university/college service ticketing systems for incident tracking, request fulfillment, and provide effective communications and documentation for clients.

Outreach, Education and Training:

• Provide guidance and training to clients and peers on the functionality, standards, and usability of supported systems.

• Ensure open collaborative interactions between all IT units, COM/AHSC Departments, vendors, and health partners to ensure transparency and completeness in communications, building awareness and a sense of common purpose around Health and Information Technology.

Other duties as assigned:

• Contribute to the overall success of the College by performing all other duties and responsibilities, as assigned.

• Job duties will apply to all areas of the COM, UCF Health and Burnett Biomedical Sciences. There will be limited interaction with AHSC components and teaching hospitals for the time being. The level of interaction and collaboration will change to encompass the AHSC and teaching hospital as the efforts toward establishing and building out the campus allow.

• Timely completion of all UCF and COM trainings and updates.

Minimum Qualifications:

Bachelor's degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience supporting a healthcare or medical school environment.

• Experience working with server operating systems (Windows Server, Red Hat Enterprise Linux, etc.).

• Experience working with endpoint management and monitoring systems (SCCM/MECM, Intune, JAMF, AirWatch, SCOM, etc.).

• Experience working with IT Service Management systems (ServiceNow, etc.).

Special Instructions to the Applicants:

In addition to your application please submit a resume.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide click here.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.