The Commerce Bank of Washington, a division of Zions Bancorporation is currently seeking the optimal candidate to fill a Treasury Management Operations Specialist position in Seattle, WA. This position is in office.This individual will be responsible for ensuring a high level of client support and maintaining the back-office administration for all TM products and services. The ideal candidate will have a banking background with a working knowledge of TM products including Merchant Services, Card Services, Account Analysis, Remote Deposits, Positive Pay, ACH, Internet Banking and more.

Job Description: Responsibilities include, but are not limited to:

*Customer Service: Primary client support (Tier 1) for all Treasury Management products and services. This will include fielding client requests, both via phone and e-mail. This will also include acting as subject matter expert for internal staff and liaison to Relationship Managers.

*Back Office Operations: Maintain and board new client relationships through administrative systems. Conduct new product implementation and training of products and services via WebEX or onsite. Responsible for quality control of submitted applications and documentation.

*Administrative Tasks: Responsible for general ledger reconciliation of department accounts and reviewing of reports that require action on a daily, monthly or quarterly basis. Upkeep related to access database repositories. Administer reports via MS access and excel to provide KPI and dashboard reporting to senior management.

*Backup other department responsibilities to include ad-hoc projects and other duties as assigned.

*Superior problem solving, attention to detail, research and decision-making skills

*Customer centric mindset and Professionalism

*Desire to learn and grow

*Clear verbal and written communication skills

Qualifications:

*Bachelor's Degree in business, accounting or a related field preferred. Must have at least a high school diploma

*Banking industry experience preferred but not required. Full training is available for this role

*Positive team attitude with the ability to get along well with other staff members

*Excellent organizational skills; ability to prioritize, manage multi-tasks and meet frequent deadlines

*Proficient with Microsoft Office applications, including Outlook, Word and Excel

*Microsoft Dynamics CRM experience preferred

Reports to: Treasury Management Operations Manager

Hours: Position is a full-time (40 hours) 8-5 PM, Monday through Friday excluding Banking Holidays. Overtime may be required throughout the year.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, 15 days of Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them), 11 Paid Federal Holidays, and any applicable state holidays

*This position is eligible to earn a base salary in the range of

oLevel I: $18.69 to $24.94

oLevel II: $18.87 to $31.00

*depending on job-related factors such as level of experience and location.

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products