Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Outreach and Engagement Coordinator is a housing focused outreach position which oversees outreach and engagement within parameters of collaboration with Redlands City. The function of Outreach and Engagement is to provide mobile, field-based services to individuals experiencing homelessness within San Bernardino City. The primary objective of this position is to support individuals experiencing homelessness in greater self-sufficiency toward permanent housing through engagement, resource referrals and linkage to services, local engagement collaboration with community partners.

Essential Functions

• Maintains a service and referral information list of partners within San Bernardino City.
• Engages persons without homes in the San Bernardino area to initiate contact, develop rapport, and assess for service needs.
• Evaluate immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc.
• Evaluate appropriate triage or linkage to housing, health, employment, education and financial resources to help resolve homelessness and refer to community partners.
• Work in collaboration with other local outreach teams to schedule collaborative events for provision of whole person care in the field.
• Coordinate with Departments such as Library, Public Works, Transitional Assistance, Police, Fire, Public Defender, Parks and Recreation to support with resource education to staff and linkage to services.
• Coordinate with medical, behavioral health, correctional institutions, and other residential facilities to provide information regarding local resources which may be of benefit to individuals with planning or upcoming exit/discharge.
• Regularly engages with landlords, property management groups and county wide room and board collaborative groups.
• Coordinate and collect necessary data for reporting purposes and submit within required Information Management Systems (WellSky, Clarity, ODIN, etc.), maintain data quality and complete submission of reporting as requested.
• Attend local Homeless Coalition, Collaborative Partner, Continuum of Care and other meetings which pertain to services, systems and resources for individuals experiencing homelessness as required.
• Provide transportation to support stabilization efforts as necessary.

• Maintain vehicles in safe operating condition and keep maintenance logs up to date.
• Maintain confidentiality and social service code of ethics.
• Maintain safe and sacred boundaries with program participants and community partners.
• Perform all other duties as assigned related to your scope of work.

Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Associates (required)

A minimum of one year of related work experience with individuals experiencing homelessness required. Case Management experience required. Experience conducting street outreach, engagement within homeless facilities and working with other providers such as police, churches, hospital hospitals preferred. Knowledge of or experience with mainstream benefits and services provided within the area of San Bernardino. (required)

Driver's License (required)