PC Systems Specialist, Intermediate

Georgia State University

University Library - Digital Library Services

Atlanta, Campus

Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open, and inviting educational facilities and an active online experience. As an integral part of the University community, the library welcomed more than 2 million visitors in the past year. As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance. For additional information about the Georgia State University Library, visit library.gsu.edu.

The University Library campus is seeking to hire a PC Systems Specialist, Intermediate on a full-time basis at our Atlanta campus. The scope of the responsibilities will include these essential duties but is not limited to the following:

• Troubleshoots and maintains computer hardware. Uses software imaging and software deployment tools to install and update OS and applications on Windows and Mac computers. Documents the maintenance conducted on hardware and software. Participates in the annual computer cycle refresh program for the library. Provides technical support for audio/video and other specialized hardware as needed (e.g. classroom A/V, Virtual Reality rooms, Multimedia Production rooms, etc.)
• Provides technical support for users of Windows and Mac computers throughout the library. Responds to help desk tickets. Creates service requests with vendors on the repair of in-warranty computer hardware. Trains and advises faculty and staff users on new hardware and/or software.
• Maintains and updates custom configurations on Library specialty applications such as self-checkout machines, Pharos release, and quick print stations, ALMA staff printer configurations, visitor management system(s), etc.
• Hires, trains, and supervises student assistants.
• Consults on hardware and software selection in support of new initiatives and emerging technologies introduced into the library environment. Interacts with campus technology staff, as well as external vendors, to maintain product and system knowledge.

Benefits:

The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision, and other benefits, as well as retirement plan options.

Key Benefits:

• USG Mandatory Retirement:
• Teacher Retirement System
• TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6% and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and a 2% multiplier. Employees are vested after 10 years of service.

See the for more information.

Tuition Assistance Program (TAP)

Full-time employees enrolled in a USG degree program may earn their degrees for free.

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Georgia State University Values

* COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university.

* INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility.

* TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.

* INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources.

* EXCELLENCE: Achieving the highest standards and distinction in teaching, research and service.

STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

USG Core Values Statement

* The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at

* Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Equal Employment Opportunity

Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Georgia State University Values

* COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university.

* INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility.

* TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.

* INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources.

* EXCELLENCE: Achieving the highest standards and distinction in teaching, research and service.

* STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

USG Core Values Statement

* The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at

* Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Equal Employment Opportunity

Georgia State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia State provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia State University complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our University's work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia State University's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: .

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Minimum Requirements:

• Bachelor's degree and two years of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Knowledge of computer maintenance, installation, troubleshooting, practices, and equipment.
• Knowledge of Windows and Mac workstations.
• Ability to communicate effectively and work well in a team environment.
• Ability to multi-task and use independent judgment.

To be fully considered for this position all candidates must submit the following at the time of submission:

• A complete and accurate GSU application
• Resume
• Cover Letter
• Three professional references

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