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Clinical and Community Outreach Manager (PDF)
Lexington, MA
Job Description
We are currently accepting applications for the Full Time position of:
Clinical and Community Outreach Manager
Department of Human Services
Anticipated hiring range $79,543 - $89,902
Excellent Benefits Package
The REQUIRED Town of Lexington application form and cover letter must be received in the
Town's Human Resource Department. This position will remain open until filled.
GENERAL PURPOSE
Plans, coordinates, and administers social work, outreach services, and educational programming
and manages a small caseload of clients for the Department of Human Services.
SUPERVISION RECEIVED
Works under the general supervision of the Director of Human Services.
SUPERVISION EXERCISED
Supervises social work interns. Shares responsibility for intern recruiting, training, and
placement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides information and referral services, assessments, crisis intervention and short-term case
management to youth, families and older adults. Ensures that residents who have been identified
as in need of services obtain appropriate services and ensures coordination of those services.
Provides outreach to the community and serves as a resource for mental health referrals and
education. Coordinates and administers the human services programs of the Town, including
social and financial needs assessments, scholarship programs, fuel assistance, and other subsidy
programs.
Coordinates community programs around mental health and DEI initiatives related to
social/human services.
Works with local colleges and universities to locate and place interns in human services
programs to support and enhance the social services needs of the community.
Maintains contact with a variety of State and Federal agencies and community based human
service providers.
EMPLOYMENT OPPORTUNITY
Town of Lexington
Fosters and identifies partnerships with Town departments, including, but not limited to the
Police, Fire, Board of Health, and School departments.
Collaborates with the Director of Human Services and the School Department on the work of the
mental health task force.
SECONDARY RESPONSIBILITIES
Serves as a member of various Town boards and committees, as assigned
Serves as a member of various employee committees, as assigned
QUALIFICATIONS
Experience and Training Guidelines
Equivalent to a Master's Degree in social work, psychology, or a related field, and three to five
(3-5) years of increasingly responsible experience in human services programs and services; or
any equivalent combination of education and experience. Licensure required; LCSW or LICSW
preferred.
Demonstrated experience working with diverse and at-risk populations.
Special Requirements:
Valid MA driver's license or the ability to independently move among multiple work sites as
needed.
Knowledge of:
Operational characteristics, services, activities, and advanced techniques of a comprehensive
community human services program.
Principles and practices of program development and administration, research, program analysis
and report preparation, and record keeping.
Management skills to analyze problems, policies, and operational needs.
Techniques associated with effective public speaking.
Modern office procedures, methods, and computer programs and equipment.
Proficient in marketing and website software.
English usage, spelling, grammar and punctuation.
Pertinent federal, state, and local laws, codes and regulations.
Ability to:
Plan, direct and coordinate the activities of a human services program. Research, analyze, and
evaluate new service delivery methods and techniques.
Provide inclusive and culturally sensitive service and outreach to diverse populations.
Interpret and explain department policies and procedures.
Prepare clear and concise administrative reports.
Develop a wide range of program activities for various citizen groups.
Work effectively with the public. Establish and maintain effective working relationships with
those contacted in the course of work.
Communicate clearly and concisely, both orally and in writing.
Interpret and apply federal, state and local policies, laws and regulations.
Maintain effective audio-visual discrimination and perception needed for:
- making observations
- communicating with others
- reading and writing
- monitoring programs and activities
- operating assigned equipment.
Maintain mental capacity which permits:
- making sound decisions and using good judgment
- demonstrating intellectual capabilities
- evaluating the effectiveness of programs
- prioritizing and assigning work activities.
Effectively handle a work environment and conditions which involve:
- working closely with others
- working with the public.
TOOLS AND EQUIPMENT USED
Personal computer, including word processing and spreadsheet software; general office
equipment (e.g. telephone, copier, facsimile); and Class D motorized vehicle (passenger car).
PHYSICAL DEMANDS
The physical demands listed are representative of those that must be met by the employee to
successfully perform the essential functions of this job. Reasonable accommodation may be
made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is frequently required to sit, talk, hear,
smell, use hands to finger, handle, feel or operate objects, tools, or controls, and reach with hands
and arms. The employee regularly lifts and carries up to twenty-five (25) pounds. Specific
vision abilities required by this job include close vision, depth perception, and color vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that the
employee encounters while performing the essential duties of this job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential
functions of this job.
Work is conducted mainly in office settings. The noise level in the work environment is usually
quiet.
Position requires regular evening hours and may involve some irregular hours, including night
meetings and occasional weekend obligations.
SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job
related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not exclude them from the
position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and
employee and is subject to change by the employer as the needs of the employer and
requirements of the job change.
The Town of Lexington is an Equal Opportunity / Affirmative Action Employer. Qualified
applicants will receive consideration for employment without regard to their race, color,
religion, national origin, sex, sexual orientation, gender identity, protected veteran status or
disability.
*External and internal applicants, as well as position incumbents who become disabled as defined
under the Americans With Disabilities Act, must be able to perform the essential job functions either
unaided or with the assistance of a reasonable accommodation to be determined by management on
a case by case basis.
APPLICATION PROCESS
All applicants are required to complete a Town application form, available from the Internet at
www.lexingtonma.gov, email jobs@lexingtonma.gov, calling (781) 698-4590 or by visiting the Human
Resources Department. Resumes may be attached to the application form as additional information, but
cannot serve as a substitute for completing the required application form.
After the deadline all applications will be reviewed and the most highly qualified candidates will be
invited to one or more interviews. All applicants will be notified of their standing in the process as soon
as a decision has been made regarding their individual application.
Individuals who need accommodations in order to participate in this process should contact the Human
Resources Department.
Questions regarding this hiring process should be addressed to the:
Human Resources Department, Town of Lexington
1625 Massachusetts Avenue, Lexington, MA 02420
(781) 698-4590
Clinical and Community Outreach Manager
Department of Human Services
Anticipated hiring range $79,543 - $89,902
Excellent Benefits Package
The REQUIRED Town of Lexington application form and cover letter must be received in the
Town's Human Resource Department. This position will remain open until filled.
GENERAL PURPOSE
Plans, coordinates, and administers social work, outreach services, and educational programming
and manages a small caseload of clients for the Department of Human Services.
SUPERVISION RECEIVED
Works under the general supervision of the Director of Human Services.
SUPERVISION EXERCISED
Supervises social work interns. Shares responsibility for intern recruiting, training, and
placement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides information and referral services, assessments, crisis intervention and short-term case
management to youth, families and older adults. Ensures that residents who have been identified
as in need of services obtain appropriate services and ensures coordination of those services.
Provides outreach to the community and serves as a resource for mental health referrals and
education. Coordinates and administers the human services programs of the Town, including
social and financial needs assessments, scholarship programs, fuel assistance, and other subsidy
programs.
Coordinates community programs around mental health and DEI initiatives related to
social/human services.
Works with local colleges and universities to locate and place interns in human services
programs to support and enhance the social services needs of the community.
Maintains contact with a variety of State and Federal agencies and community based human
service providers.
EMPLOYMENT OPPORTUNITY
Town of Lexington
Fosters and identifies partnerships with Town departments, including, but not limited to the
Police, Fire, Board of Health, and School departments.
Collaborates with the Director of Human Services and the School Department on the work of the
mental health task force.
SECONDARY RESPONSIBILITIES
Serves as a member of various Town boards and committees, as assigned
Serves as a member of various employee committees, as assigned
QUALIFICATIONS
Experience and Training Guidelines
Equivalent to a Master's Degree in social work, psychology, or a related field, and three to five
(3-5) years of increasingly responsible experience in human services programs and services; or
any equivalent combination of education and experience. Licensure required; LCSW or LICSW
preferred.
Demonstrated experience working with diverse and at-risk populations.
Special Requirements:
Valid MA driver's license or the ability to independently move among multiple work sites as
needed.
Knowledge of:
Operational characteristics, services, activities, and advanced techniques of a comprehensive
community human services program.
Principles and practices of program development and administration, research, program analysis
and report preparation, and record keeping.
Management skills to analyze problems, policies, and operational needs.
Techniques associated with effective public speaking.
Modern office procedures, methods, and computer programs and equipment.
Proficient in marketing and website software.
English usage, spelling, grammar and punctuation.
Pertinent federal, state, and local laws, codes and regulations.
Ability to:
Plan, direct and coordinate the activities of a human services program. Research, analyze, and
evaluate new service delivery methods and techniques.
Provide inclusive and culturally sensitive service and outreach to diverse populations.
Interpret and explain department policies and procedures.
Prepare clear and concise administrative reports.
Develop a wide range of program activities for various citizen groups.
Work effectively with the public. Establish and maintain effective working relationships with
those contacted in the course of work.
Communicate clearly and concisely, both orally and in writing.
Interpret and apply federal, state and local policies, laws and regulations.
Maintain effective audio-visual discrimination and perception needed for:
- making observations
- communicating with others
- reading and writing
- monitoring programs and activities
- operating assigned equipment.
Maintain mental capacity which permits:
- making sound decisions and using good judgment
- demonstrating intellectual capabilities
- evaluating the effectiveness of programs
- prioritizing and assigning work activities.
Effectively handle a work environment and conditions which involve:
- working closely with others
- working with the public.
TOOLS AND EQUIPMENT USED
Personal computer, including word processing and spreadsheet software; general office
equipment (e.g. telephone, copier, facsimile); and Class D motorized vehicle (passenger car).
PHYSICAL DEMANDS
The physical demands listed are representative of those that must be met by the employee to
successfully perform the essential functions of this job. Reasonable accommodation may be
made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is frequently required to sit, talk, hear,
smell, use hands to finger, handle, feel or operate objects, tools, or controls, and reach with hands
and arms. The employee regularly lifts and carries up to twenty-five (25) pounds. Specific
vision abilities required by this job include close vision, depth perception, and color vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that the
employee encounters while performing the essential duties of this job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential
functions of this job.
Work is conducted mainly in office settings. The noise level in the work environment is usually
quiet.
Position requires regular evening hours and may involve some irregular hours, including night
meetings and occasional weekend obligations.
SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job
related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not exclude them from the
position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and
employee and is subject to change by the employer as the needs of the employer and
requirements of the job change.
The Town of Lexington is an Equal Opportunity / Affirmative Action Employer. Qualified
applicants will receive consideration for employment without regard to their race, color,
religion, national origin, sex, sexual orientation, gender identity, protected veteran status or
disability.
*External and internal applicants, as well as position incumbents who become disabled as defined
under the Americans With Disabilities Act, must be able to perform the essential job functions either
unaided or with the assistance of a reasonable accommodation to be determined by management on
a case by case basis.
APPLICATION PROCESS
All applicants are required to complete a Town application form, available from the Internet at
www.lexingtonma.gov, email jobs@lexingtonma.gov, calling (781) 698-4590 or by visiting the Human
Resources Department. Resumes may be attached to the application form as additional information, but
cannot serve as a substitute for completing the required application form.
After the deadline all applications will be reviewed and the most highly qualified candidates will be
invited to one or more interviews. All applicants will be notified of their standing in the process as soon
as a decision has been made regarding their individual application.
Individuals who need accommodations in order to participate in this process should contact the Human
Resources Department.
Questions regarding this hiring process should be addressed to the:
Human Resources Department, Town of Lexington
1625 Massachusetts Avenue, Lexington, MA 02420
(781) 698-4590
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Master's Degree
Required Experience
3 years
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