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Operations Analyst II
Farmington Hills, MI
Job Description
Real Time Payments Operations Analyst II
The Real Time Payments (RTP) Operations Analyst II is responsible for daily balancing and exception handling of RTP/Zelle/ACH activity, training, and shift oversight (as needed).
The Real Time Payments (RTP) Operations Analyst II is responsible for daily balancing and exception handling of RTP/Zelle/ACH activity, training, and shift oversight (as needed).
Position Competencies:
Successful incumbents possess strong verbal and written communication skills, time management, problem-solving and multi-tasking skills.
Successful incumbents possess strong verbal and written communication skills, time management, problem-solving and multi-tasking skills.
Position Responsibilities:
- Responsible for timely balancing of RTP/ZELLE/ACH activity.
- Responsible for processing and/or research of RTP/Zelle/ACH exception entries.
- Responsible for identifying, escalating, and supporting troubleshooting efforts on production issues.
- Responsible for oversight of front-line analyst.
- Responsible for establishing/updating procedural documentation as needed.
- Responsible for training RTP colleagues across all functions as needed.
- Responsible for maintaining applicable production logs and reporting month-end metric/performance results.
Position Qualifications
- Associates degree or 2 years related bank experience
- 2 years of operations/other related experience
- 2 years of experience with Microsoft Office Suite
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2 years
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