Why us, why now?

The Senior Salesforce Administrator is a Salesforce product and platform expert. This position works across several business clusters within AAMC to understand needs and collaborate with IT colleagues on the Salesforce team to address them with viable and sustainable solutions. This is a hands-on role and will require participation in the active configuration of the platform components as needed. Key duties and responsibilities include:

• Serve as primary system administrator for a Salesforce.com environment with 150+ users and over 21k Community Hub portal users.

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine operational tasks.

• Collaborate with teams to update, configure, and deliver scalable Salesforce Community solutions based on requirements from stakeholders on the Partner and Customer Community using the Force.com

• Create and administer forms using the Form Assembly tool

• Complete regular internal system audits and prepare for upgrades

• Assist in resolving Salesforce integration challenges with other SaaS applications and resolve data discrepancies.

• Assist with data import requests from business units and identify potential issues with data stored in Salesforce

• Prepare architecture documentation and diagrams such as data flows across integrations

• Support business customers by researching, identifying, and leveraging enabling technology.

• Coordinate the evaluation, scope, and completion of new development requests.

• Work with the organizational management team to establish suitable processes to support administrative, development, and change management activities

• Represent stakeholder interests and coordinate their initiatives in line with road map objectives

• Assist in training new users, and grow the Salesforce.com skill set across the organization

• Effectively act as the liaison between our users, vendors and application development teams

• Create and maintain JIRA user stories to ensure accurate documentation and perform technical grooming

How will you make an impact?

• Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Creative and analytical thinking with strong problem-solving skills

• Exceptional verbal and written communication skills

• Ability to communicate effectively at all levels of the organization

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Ability to assess the impact of new requirements on Salesforce.com and affected upstream and downstream applications, systems, and processes

• Minimum three years of experience as a Salesforce.com administrator

• Salesforce.com Admin (ADM201 and ADM211) certified

• Experience Cloud, Sales Cloud, Service Cloud, and Developer certifications preferred

• Proven ability to design and implement new processes and facilitate user adoption

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, Flow, Process Builder, Workflow, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce.com best practices and functionality

• Strong data management abilities

• A demonstrated ability to understand and articulate complex requirements

• Experience with nonprofit processes preferred

• Previous experience working in a SCRUM or Agile environment preferred

• Previous experience with Nimble AMS desired

Remote Work Eligibility

Compensation Grade Range and Mid-Point

The above annual compensation range and mid-point are general guidelines. For candidates who meet the criteria, the AAMC's compensation philosophy is to target the midpoint of the salary range. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor's degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.

The Association of American Medical Colleges (AAMC) is an Equal Opportunity/Affirmative Action Employer. The AAMC is committed to the policy of an equal employment opportunity in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

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