SUMMARY

The Mortgage Loan Servicing Escrow Specialist is responsible for performing escrow administration duties related to servicing the mortgage loans. The successful candidate serves as a subject matter expert and is tasked with the independent research and resolution of complex business issues related to escrow. Additional responsibility includes ensuring all Policies and Procedures are compliant with all federal, state, local laws and company guidelines. Must pass application process, background and credit check.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Manage the escrow analysis process.
• Ensure accurate and timely completion of scheduled escrow account analysis in accordance with bank, state and federal regulation and investor requirements.
• Monitor and complete research of customer service and other requests to resolve issues.
• Manage vendor relationship with the escrow vendors to ensure accurate reporting and processing in accordance with bank procedures and state and federal regulations.
• Assist with special projects and perform other servicing related assigned duties.

ADDITIONAL DUTIES AND RESONSIBILITIES

• Perform other duties as requested by management team.
• Provide exceptional customer service.
• Maintains cleanliness in and around workstation.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Cross train with all other escrow related functions.
• Adherence to all First United Policies and Procedures.
• Dresses professionally in accordance with company dress code.

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EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor's Degree or equivalent experience
• High School or Equivalent (GED), Required
• Mortgage Escrow, 5+ Years
• Proficient in managing the escrow analysis process
• Financial services/operations environment, 5+ Years
• Clear background and Credit

Technical/Functional Competencies

• Basic mathematical skills.
• Proficient computer skills.

• Exceptional customer service skills.
• Good problem-solving and decision-making skills.
• Demonstrates good judgment.
• Strong organizational skills.
• Ability to work in a fast-paced environment and work well under pressure.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to communicate well by all means of communication including written, verbal, and non-verbal communication.
• Ability to be tactful and diplomatic when dealing with customers and employees.
• The ability to use e-mail, phone, and other communication tools are necessary.
• Willingness to accept additional responsibilities.
• Dependable and adheres to timelines and schedules.
• Takes initiative in development and completion of projects.

Physical Working Conditions

This is somewhat sedentary work that requires the following physical activities:

• Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking hearing, and visual acuity including close vision.
• Occasional lifting (up to 10 pounds of computer equipment or paper).
• May be required occasionally to stoop or kneel.
• Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Working Conditions

• Normal Office environment.
• Moderate noise level.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at for assistance.