Title: Fleet Customer Service Representative
Division Name: Finance and Planning
Department: Parking & Transportation

To provide exceptional customer service to the campus community in all aspects of the fleet and bus reservation operations. In addition, supporting the parking and transportation customer service team by cross training in parking office operations.

University Benefit Highlights:

- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time

For more University Benefit information:

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here

$18.00 per hour

1. High school diploma or equivalent.

2. Any one or combination totaling three (3) years (36 months) from the following categories:

-college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:

-30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor's degree (120 semester hours) equals three (3) years (36 months)

- responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

1. Knowledge of Agile Fleet Commander, TMA Systems Fleet Management, or other Fleet Vehicle Reservation system.
2. Broad knowledge of office practices and procedures.
3. Knowledge of computers.
4. Ability to multitask and work under stressful conditions.
5. Ability to exercise independent judgment.
6. Ability to deal with the public and clients in a friendly, positive manner to achieve customer satisfaction.
7. Strong written and oral communication skills.
8. Strong customer service orientation.
9. Initiative and ability to solve problems and identify alternative solutions.
10. Ability to promote team building through effective and timely communication.
11. Valid State of Illinois driver's license.

Monday - Friday; 8:00 a.m. - 4:30 p.m.

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Ability to distinguish colors on a monitor.
4. Move about in various locations across campus as needed to complete day-to-day work.

May/June 2024

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Transcripts - See Special Instructions to Applicants section for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

College transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date.

In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214, may be faxed, mailed, delivered to Human Resources in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at .