The Managing Director, Marketing and Communications is a key member of the Development Office management team who brings vision, leadership skills and extensive experience to the role. The Managing Director leads digital and print communications for the department and works closely with colleagues across the hospital and the system to plan and implement all marketing related initiatives across communication channels to increase philanthropic revenue, promote events, improve brand awareness, cultivate and steward donors and create prospect lead generation.

Reporting to a Senior Managing Director, the Managing Director is the primary liaison to and maintains close, cooperative working relationships with other key units of Mass General and Mass General Brigham and is empowered to represent Development at the hospital and across the system, within the context of their functional responsibilities.

To Apply

Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

About Us

Massachusetts General Hospital was established to provide care to Boston's sick, regardless of socioeconomic status-an innovative idea in 1811. In the words of our founder, John Warren, MD, "When in distress, every man becomes our neighbor." Today, Mass General is a 1,021-bed academic medical center, operates the largest hospital-based research program in the United States and is the top recipient of hospital research funding from the National Institutes of Health. In 2020, Mass General was a leader in the COVID-19 response, writing the handbook on COVID-19 inpatient care that was adopted by hospitals worldwide and co-leading the Massachusetts Consortium on Pathogen Readiness.

The first and largest teaching hospital of Harvard Medical School, Mass General is with Brigham and Women's Hospital a founding member of Mass General Brigham, a large integrated care delivery system that includes community hospitals, primary care and specialty physicians, specialty facilities, community health centers and other health-related entities.

Mass General's philanthropy program has grown to be among the most successful in academic medicine and health care. In FY23, its high-performing staff of 225 employees raised $839 million in gifts and pledges and achieved a three-year rolling average of $683 million. The Campaign for Mass General, a seven-year, $3 billion campaign will successfully conclude on December 31, 2024. In parallel, Mass General has undertaken a multi-year capital fundraising project supporting the Phillip and Susan Ragon building where construction is underway.

The Integrated Marketing and Communications program includes 21 professionals charged with the overall strategy for and management of the Development Office's comprehensive marketing and communications program, comprising both digital and print communications. The team includes writers and editors of both print and digital communications, digital marketers, graphic and web designers, and more.

We offer a including generous health care and retirement plans and an array of professional development opportunities. We offer a Flexible Workplace Program, which asks each colleague to come into the office 4-6 days per month with the potential for more based on business needs and personal preference. We comply with all Mass General Brigham , including vaccination mandates.

Diversity and inclusion are priorities for our office and the . We strongly believe that a team of diverse identities, experiences, opinions, and perspectives drives creativity, innovation, and excellence.

to learn more about our team and what it's like to work with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide strategic leadership for development communications including success indicators/metrics to drive fundraising, donor engagement and stewardship through support of digital, print and events communications.
• Oversee content strategy, digital marketing and design/creative services teams providing coaching, mentorship, and performance management, and identifying, developing and retaining the next generation of leaders with the department.
• Direct bespoke development communications supporting individual solicitation, cultivation and stewardship activities. Drive innovation and adoption of new tools to support compelling solicitation strategies for major and principal gift prospects, partnering with Donor Relations colleagues.
• Work in direct collaboration with the Mass General Brigham (MGB) Marketing team, particularly the Senior Director of Internal Communications for Mass General, the media relations and brand teams to develop and execute cohesive communication strategies across Massachusetts General Hospital.
• Manage relationship with internal and external public relations counsel to ensure nimble and timely media strategies for priority development media opportunities and to leverage their expertise in support of hospital and community fundraising events.
• Serve as primary liaison between the Mass General Development Office and MGB Marketing to develop and contribute compelling content to fuel institutional and department marketing plans to maximize our reach across multiple platforms and channels.
• Work collaboratively with colleagues to identify and solve problems and challenges with broad impact across the department; provide thought leadership on projects beyond immediate area of responsibility, as appropriate.
• Create and maintain regular reports on progress and results to share with hospital leadership.
• In partnership with the Senior Managing Director, determine appropriate staffing needs and define staff roles and responsibilities to provide support and a balanced schedule for each staff member within IMC.
• Partner with Development Talent Management to recruit, hire and onboard for vacant positions, ensuring diversity, equity and inclusiveness in hiring and recruiting practices.
• Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods.
• Demonstrate and champion a commitment to diversity, equity, inclusion and belonging.
• Take on other office-wide duties at the request of Development leadership.
• Adhere to the mission, credo, and standards of behavior of Mass General Hospital.

QUALIFICATIONS

This position requires a bachelor's degree and 10+ years of progressive experience in development marketing and communications, preferably at an academic medical center and/or hospital, and 5+ years of management experience.

In addition, the successful candidate will bring a track record of creating and implementing sophisticated marketing and communications strategies and the following skills, abilities and competencies:

• Proven leadership and management skills.
• Inclination to build relationships with internal and external constituencies.
• Excellent discretion, professionalism and judgment, attention to detail, and organizational/project management skills.
• Commitment to continuous improvement and innovation.
• A positive and collaborative approach, ability to set priorities and manage expectations, and the ability to work well under deadlines.
• Superior written and verbal communication skills, strong organizational and managerial capabilities, ability to prioritize and manage multiple tasks also required.
• Vendor management and contract negotiation experience essential.
• Strong belief in the mission of Massachusetts General Hospital.
• Strong command of Microsoft Office applications.
• Proficiency with Blackbaud CRM, preferred.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.