* Under general supervision and following established and detailed procedures sets up coffee service area for service. Serves food and beverage items, rings them into computer cash register system and receives cash or credit. Cleans the work area prior to, during and after service. Maintains adequate supplies of food and non-food items in the service area. Maintains positive customer relations and impeccable appearance standards at all times.

* Assists customers in obtaining food services in a courteous and helpful manner. Promotes food sales. Responds to changes in service and guides fellow employees to adjust with changes of menu and service. Recommends cost and revenue changes in menu items based on customer trends.

* Set up and break down Coffee South area for coffee service. Obtain pots, utensils, food and non-food items to the serving area prior to, during and/or after coffee service.

* Prepares coffee, tea and assorted beverages and arranges equipment for beverage service. Cleans related equipment, e.g. coffee machines, toaster, bakery cases, bagel racks, trucks, refrigerators, etc. after use utilizing the appropriate cleaning equipment and solutions.

* Serves food items, adhering to portion control and service standards to customers. Uses appropriate serving utensils such as knives, spoons, spatulas, tissue and wax paper.

* Maintains adequate supply of food items in the refrigerators, bakery cases and bagel racks. Maintains adequate supply of non-food items in cabinets and under counters. Alerts manager if running low on an item.

* Closely observes safety, proper food handling storage and food temperature control procedures following department standards.

* Cuts, and trays food items from Bake Shop, wraps for storage or disposes of leftover food items according to established procedure.

* Cleans preparation areas in Coffee South and related service areas prior to, during and after service by washing walls, counters, ceilings, doors, windows, signs, etc., by the use of harsh cleaning solutions and sponges, cleaning cloths and the like. Cleans all equipment and participates in special cleaning.

* Receives, replenishes and/or stores supply items such as coffee cases, paper goods cases, beverage case, etc., in appropriate location within the service or storage area.

* Follows department procedures as outlined in the cashier-training manual.

* Will be asked to perform similar positions in Food Service areas, such as Cashier in Riverside Cafe, Catering attendant, and sandwich prep.

Revised 4/2000

QUALIFICATIONS:

* Must be able to read, speak, write and understand English.

* Must be able to communicate with the public and have good customer relations' skills.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.