The IT Operations Analyst will play a crucial role in tracking and reporting on change management, resolving incidents, monitoring performance, disaster recovery planning, and leveraging ServiceNow to enhance operational efficiency. The role will work in a fast-paced environment, demonstrate strong analytical skills, and assist in ensuring all IT services meet operational targets. Responsibilities include but are not limited to:
Change Management:
* Utilize ServiceNow for change tracking, documentation, and reporting.
* Assess changes to identify potential issues, and consider how change interactions may affect organizational performance.
* Analyze change data and prepare reports on change management program compliance and performance.
Incident Resolution:
* Act as a key point of contact for incident reporting, resolution.
* Study and report on issues that cause downtime.
* Work closely with IT teams and vendors to ensure timely incident resolution, minimizing impact on operations.
Performance Monitoring:
* Develop and maintain performance reporting to track key operational metrics.
* Analyze performance data, identify trends, and research improvements to enhance overall efficiency.
ServiceNow Management:
* Analyze ServiceNow platform data to assist in streamlining and automating operational workflows.
* Assist in providing training and support to end-users on ServiceNow functionalities.
Disaster Recovery:
* Collaborate with key stakeholders to develop and implement best practices to protect and restore data and systems in the event of a disaster.
* Create and maintain disaster recovery procedures and documentation.
EDUCATION:
CERTIFICATION(S):
EXPERIENCE:
SKILLS
* Proven experience in change management, incident resolution, disaster recovery planning & execution, and performance monitoring
* Excellent communication skills, both written and verbal
* Strong analytical and problem-solving skills with acute attention to detail
* Ability to collaborate effectively with cross-functional teams and stakeholders
COMPETENCIES
* Effective knowledge
* Accountability and self-management
* Teamwork and leadership
* Communication
* Innovation and problem-solving
WORKING CONDITIONS/PHYSICAL DEMANDS
* Ability to communicate effectively in English, both orally and in writing
* Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
* Ability to sit for extended time periods
* Sufficient manual skill for operation of PC keyboard and other standard office equipment
* Ability to travel, including occasional overnight travel
* Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
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