Position Highlights:
Benefits:
JOB SUMMARY
Greets and assists all patients, visitors, physicians and employees in a friendly, courteous and professional manner. Verifies demographic information, insurance benefits and eligibility. Explains consent form, including release of information, financial responsibility, privacy notice. Takes payments, or refers patients to credit services to make arrangements, and informs patients of financial assistance procedures as appropriate. Works effectively as part of a team, in the department and with other hospital department staffs including nursing, patient care areas, support and financial services.
RESPONSIBILITIES
Essential Functions
* Demonstrates a commitment to the mission of Swedish Covenant Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.
Greets and assists all patients, visitors, physicians and employees promptly and in a friendly, courteous and professional manner. Directs or escorts patients and visitors to appropriate room, department, or location
Accurately and efficiently completes patient registration, all other Meditech routines and other system processes, as defined by job assignment (Admitting, Outpatient Registration, Emergency Department) in a timely manner, in person or by phone
Verifies insurance benefits and eligibility. When applicable, pre-authorizes and/or obtains referrals to assure reimbursement and minimize denials. Collects payments, co-payments and deposits. Documents appropriately in the B/AR system.
Explains consent forms thoroughly. Uses interpretive services when appropriate. Obtains signatures. Completes and distributes all paperwork appropriately.
Completes and maintains logs, lists and other statistical information.
Works effectively as a member of the team. Demonstrates flexibility with schedule. Is proficient in registering all patient types. Seeks additional responsibilities.
Uses excellent judgment to notify management of all unusual occurrences or situations requiring management attention or action.
ACCESS TO PROTECTED HEALTH INFORMATIONQUALIFICATION/BASIC JOB REQUIREMENTS
Education and Experience
Knowledge and Skills
INTERNAL AND EXTERNAL CONTACT
ENVIRONMENT
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel to classified.