Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Senior Product Manager, the Product Analyst will be working on Pre-Service features, focusing on consolidation of eligibility capabilities across Availity's products while creating new products for both payer and provider clients. This associate will have independent project work, as well as work collaboratively with their team daily to provide updates and ensure that everyone is on track with meeting the overall roadmap expectations and support of our products.

Why you want to work on this team:

• This is a highly collaborative team that works together very well and always challenge each other to learn and succeed in new areas.

• This group interacts with many teams across the company that they can learn about different areas of Availity and our products - talk about a great learning opportunity for future advancement within the organization!

To be qualified for this position, you:

• Have 3-5 years of related experience supporting a product, ideally within the healthcare technology space.

• Have a bachelor's degree or a combination of relevant experience and education.

• Are comfortable gathering requirements (technical and non-technical)

• Have excellent communication skills - be able to speak on both a business and technical level and interact professionally with a diverse group, peers, managers, and subject matter experts.

• Are proficient in SQL and Excel. Experience with reporting and database queries is required.

What will set you apart:

• You are familiar with ANSI, Jira, Confluence.

• You have strong organizational skills.

• You have worked in an agile environment.

• You are flexible and embrace change.

What you will be doing:

• Work with development teams on daily activities to clarify requirements, answer questions, remove barriers across the Eligibility & Benefits teams.

• Analyzing and handling production support work

• Develop documentation, reports, queries, and conduct research and audits to ensure product aligns with requirements.

• Coordinating and attending meetings for new product or feature implementation

• At times assist and/or fill in for the Product Owner on update calls and project work

• Working with clients to triage and troubleshoot issues both during and after the implementation process.

Availity culture and benefits:

• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps in process:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review

• Manager resume review

• Recruiter Phone Screen

• Manager video interview

• Panel video interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers