Job Overview:

This position provides leadership, technical support and expertise for Registered and Registry-Eligible Medical Technologists, Registered and Registry-Eligible Medical Laboratory Technicians, Co-op Students, Tech Aides IIs, Technologist Associates, Technician Aides in Chemistry, Hematology, Coagulation, Microbiology and Blood Bank as applicable, as well as Outpatient Lab Coordinators, Lab Process Techs, Phlebotomists, Lead Phlebotomists, Phlebotomy Trainers, and Lab Assistants - POC in Support Services as applicable. This position is responsible for orientation training, compliance education, safety training, competency assessments at the appropriate time and competency reassessments when necessary. This position is responsible for ensuring that policies and procedures are communicated and followed. This position is responsible for monitoring QC, QA, IQCP, Maintenance, Temperature and Troubleshooting logs as well as corrective action for instrumentation. This position is responsible for assisting with validations of new instrumentation and new assays, attending and actively participating in appropriate department meetings, communicating with the Tech Specialists, Laboratory Compliance, Safety and Quality Assurance Specialist, Supervisors, and Managers to develop efficient processes and procedures when appropriate. This position is responsible for maintaining compliance with CAP, CLIA, Joint Commission and other regulatory bodies to include distributing, monitoring, result entry and corrective action for Proficiency Testing incorrect responses when necessary.
This position is responsible for schedules, assigning work, as well as editing and approving Team Member time records. This position is responsible for providing input and documentation for performance reviews, performance counseling and service excellence recognition as well as resolving personnel issues that arise.
This position works collaboratively with non-lab departments to coordinate workflow, resolve issues, review test orders for accuracy, and provides existing clients/customers with ongoing technical support regarding test information and services.

Job Requirements:

Bachelor's Degree in Medical Laboratory Science
Equivalent experience accepted in lieu of degree
American Society of Clinical Pathologists (ASCP), MLS (ASCP)
Customer service
Phlebotomy
Computer skills
3-4 years experience Clinical Laboratory

Job Responsibilities:

Ability to Prioritize / Organize / Handle Quantity of Work
Accuracy / Quality / Completeness of Work
Complex Assignments Received / Delegated / Completed
Judgment Skills/Problem Solving Skills
Overall Procedure Knowledge / Quality Assurance Knowledge -including documentation as needed

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
* Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
* Offer patients and guests priority when waiting (lines, elevators)
* Work on improving quality, safety, and service
Respect: ALWAYS...
* Respect cultural and spiritual differences and honor individual preferences.
* Respect everyone's opinion and contribution, regardless of title/role.
* Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
* Value the time of others by striving to be on time, prepared and actively participating.
* Pick up trash, ensuring the physical environment is clean and safe.
* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
* Acknowledge wins and frequently thank team members and others for contributions.
* Show courtesy and compassion with customers, team members and the community