Description

Job title

Care Coordinator

Requisition

FPCN-CC11-04232024

Location

11th Street Health Center

850 N 11th Street

Philadelphia, PA

The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person - mind, body & spirit. The network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities.

The Network consists of three (3) federally qualified health centers (FQHC) in Philadelphia:

• Abbottsford Falls Family Practice & Counseling (Northwest Philly);
• Stephen & Sandra Sheller 11th Street Family Health Services of Drexel University (North Philly); and
• Health Annex (Southwest).

Today the FPCN serves more than 20,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health.

Position Summary

This role is responsible for organizing patient care activities and sharing information among all the participants concerned with a patient's care to achieve safer and more effective treatment outcomes. A commitment to the RHD values should be demonstrated as job duties are performed.

Essential Duties and Functions

• Program Development and Monitoring
• Be familiar with all regulations for the Program.
• Build and enhance relationship with RHD program staff and outside providers to coordinate care
• Maintain up-to-date knowledge and implementation of RHD programs.
• Through regular, systematic review, ensure thorough analysis of each client's care and ensure that charts are linked with all available resources.
• Coordination of Care
• Develop comprehensive treatment plans for each client accessing two or more services across settings.
• Review compliance of individual treatment plans with outpatient and mobile teams as needed.
• Maintain tracking system to identify need for comprehensive treatment plans.
• Interface with in-house and external partner providers through monthly/quarterly off-site visits
• Facilitate routine comprehensive treatment team collaborative planning meetings.
• Track and maintain treatment plan compliance for clients in residential treatment.
• Coordinate transition to outpatient for individuals returning to treatment from a higher level of care and maintaining a 48-hour standard for contact.
• Support clinical team by liaising with PCPs and other Medical Professionals for coordination of medical care needs.
• Administrative Duties
• Provide statistics and outcome/measures on quality of care.
• Update/respond to weekly and monthly reporting requirements.
• Takes on personal development and building a learning environment.
• Participates in training as requested by Supervisor or Director.

Qualifications

• Bachelor's degree in the Human Service field
• One year experience working in a family planning clinic and associated tasks
• Experience working independently.
• Current CPR Certification
• Valid Driver's License
• COVID Vaccination

Working conditions

Hazard and Atmospheric Conditions

• Exposure to Fumes * Exposure to Dust
• Exposure to Extreme Heat * Exposure to Extreme Cold
• Wet and/or Humid * Exposure to Loud Noise
• Exposure to Confined Places * Mists or Gases
• Exposure to Mechanical Hazards * Exposure to Chemical Hazards
• Exposure to Electrical Hazards * Exposure to Burn Hazard

Additional Special Working Conditions:

• May be required to drive within the program's area of support.

Requirements

Physical requirements

Lifting Requirements

• Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Vaccine Mandate:

Family Practice & Counseling Network (FPCN), a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers per Philadelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.