Under the supervision of the Program Manager, the Program Coordinator will be responsible for online educational initiatives, training and technical assistance development and delivery, technology platforms used to deliver training and technical assistance, materials and resources, continuing education accreditation and communications with other teams within The Fenway Institute (TFI) and Fenway Health (FH). The Program Coordinator will work closely with the Director of Education and Training Programs for programmatic design and content-related aspects of the position.

Project Description:

The National LGBTQIA+ Health Education Center (Ed Center) provides educational programs, resources, and consultation to healthcare organizations with the goal of increasing access to and optimizing quality, cost-effective health care for LGBT people. The center offers online and in-person trainings, individualized technical assistance and publications for all health center staff on topics such as SO/GI data collection, effective communication, improving clinical outcomes for LGB and transgender patients, behavioral health and HIV prevention.

Representative Duties:

Coordinates Training Programs

• Coordinates logistics for and attends meetings with health centers and other partners.
• Works with Program Manager and Director to create training content for individualized trainings for each partner organization.
• Coordinates logistics of virtual and in-person training sessions.
• Works with Data Analyst on post-training evaluation collection and reporting process.
• Coordinates the promotion of and recruitment for training initiatives including drafting the monthly newsletter.
• Collaborates with team members to develop and make available toolkits, issue briefs and other online and print materials for training and technical assistance activities.
• Ensures all deadlines are met in a timely manner.

Maintains Software and Applications Platforms

• Identifies, implements and maintains the software and applications used by the Ed Center to deliver training and education, collect and distribute information, communicate with constituents, and manage day-to-day activities.
• In collaboration with other team members, develops and uploads content to the appropriate websites, applications, and social media sites.
• Works with funders and constituent organizations to deliver training and technical assistance materials as needed.

Manages Continuing Education Accreditation

• Ensures that accreditation is maintained with the American Academy of Family Physicians (AAFP) and other organizations as necessary.
• Oversees the documentation of CME programs.

Meets Agency Participatory Expectations

• Adheres to all agency and departmental policies and procedures.
• Participates in quality assessment and improvement activities as requested.
• Adheres to established safety policies, procedures and precautions.
• Attends all required meetings, in-services and professional trainings.
• Maintains professional competence necessary to perform job responsibilities; maintain and provide agency with records of continuing education activities.
• Serves on agency committees and in professional organizations when requested.

Maintains own professional growth

• Enhances current knowledge of LGBTQIA+ health research by reading medical journals, articles and other LGBTQIA+ related publications, attending conferences, seminars, forums, trainings and other available presentations.

Performs other related duties as required

• Bachelor's degree
• Minimum of three years of related work experience
• Demonstrated excellence in writing and editing
• Demonstrated presentation skills
• Demonstrated competency with PowerPoint, Microsoft Word, and Excel
• Demonstrated ability to manage and follow through on projects in a timely fashion
• Ability to handle multiple tasks, prioritize assigned duties
• Ability to work independently and in small groups
• Knowledge of and sensitivity to diverse communities, particularly communities of color and LGBTQIA+ communities
• Ability to travel as needed
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

• Survey Monkey experience
• Experience working with an ethnically, culturally, and racially diverse work staff

Physical Requirements:

• Ability to meet the following physical requirements with or without reasonable accommodations:
• Sit at a computer station for extended periods of time
• Ability to type on a keyboard for extended periods of time