The Superior Court of California, County of San Bernardino, is seeking highly qualified, innovative, highly motivated individuals for the position of Operations Supervisor II.

1. Organizes, assigns, schedules, supervises and evaluates the work of assigned supervisors and staff; develops, implements and monitors work plans to achieve assigned unit objectives; makes recommendations for purchases and other expenditures in accordance with court procedures; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with court standards; prepares and maintains a variety of records and reports.
2. Interviews and participates in selecting new staff for the assigned unit; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with court Personnel Plan policies and labor contract agreements.
3. Provides day-to-day leadership and works with staff to ensure a high-performance, customer service oriented work environment that supports achieving the court's mission, objectives and values regarding teamwork, mutual trust and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.
4. Confers with managers and judges regarding a variety of issues; develops, recommends, implements and revises work programs, plans, processes and procedures to achieve unit goals and objectives consistent with established statutory, rule and policy requirements and court service quality expectations; plans methods and activities to meet work objectives; develops solutions to resolve staff or operating problems; develops procedure manuals; ensures operating policies and procedures meet needs of the unit; creates forms to be used by unit to improve service and productivity.
5. Monitors workflow and assigns work priorities to ensure efficient, timely and accurate operations; coordinates, collects and compiles statistical workload reports.
6. Interprets policies and procedures to supervisors and employees through staff meetings, bulletins, instructions, procedures and other means; informs staff of procedural changes pertaining to new legislation.
7. Acts as liaison between the court, attorneys, officials, other court personnel and the public; confers with judges, attorneys and law enforcement representatives on matters that involve coordination of people and/or process.
8. Directs the preparation of court calendar pursuant to judicial changes or requests and administrative restructuring; works with supervising judges in assigning cases to open courtrooms; obtains the services of pro tem judges, court reporters and court interpreters; approves payment of vendors; prepares Judicial Council reports.
9. Reviews and resolves complex work unit issues, complaints or problems that may require research and compiling information; researches case histories and codes as needed by judges or other court staff.
10. Serves on court-wide committees; performs special projects as assigned.
11. Performs other duties as assigned.

• Codes, rules, policies, procedures and legal terminology applicable to a wide variety of court operations and courtroom support functions in all areas of litigation as applicable to assigned areas of responsibility, including but not limited to processing of legal documents, calendaring and preparation of cases for trial, custody of exhibits, juror service and other matters;
• Procedures and techniques for analyzing and improving court work processes to enhance efficiency and productivity;
• General functions and organization of the judicial system, including various divisions of the court and the rules and functions of other legal and law enforcement agencies;
• State and local statutes and Rules of Court that govern general court operations;
• Technical resource materials/information sources applicable to area of assignment;
• Legal courtesies and courtroom demeanor;
• Court policies/procedures applicable to the receipt of, and accounting for, a variety of payments to the court;
• Principles and practices of customer service and business communication; correct English usage, including spelling, grammar and punctuation;
• Principles and practices of effective supervision;
• Court Personnel Plan policies and labor contract provisions.

1. Applications will be reviewed to identify candidates who meet the minimum qualifications and/or desirables. Only those who meet the minimum qualifications and desirables (if applicable) will proceed to the next step in the recruitment process.
2. Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted.
3. Candidates who are successful in step 2 will be placed on the eligible list and may be considered for an interview. Placement on the eligible list does not guarantee an interview or employment.