Job Description

General Purpose of Job:

Perform general clerical, organizational and office duties.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Performs a variety of clerical duties
• Identifies and trouble shoots technology failures and handles computer downtime
• Independently aids Caregivers, including daily rounding and delivering necessary office supplies
• Operates and utilizes office equipment and software applications, including Word, Excel, PowerPoint, Copy / fax Machine, and answering and directing phone calls
• Communicates with patients, families, members of the health care team and others in a professional, diplomatic and empathetic manner
• Coordinates as needed with Homecare, LTACH, Mental Health Services, sub-acute rehab, hospice, Human Arc, DME suppliers, maintains DME asset location for Patient Support Services
• Assists with compiling the necessary supportive documents required for patients transitioning to a different site of care
• Responds in accordance to the appeal process as it relates to Medicare & Medicaid
• Faxes Children Specialized Health Care Services and Early On applications as needed, SSI packets, and maintains handouts for families
• Maintains and updates contact information for the available community resources

Job Requirements

General Requirements	BLS - preferred
Work Experience	Minimum of 6 months previous secretarial experience
Education	High school diploma, GED or successful completion of 12 grades combined with continued enrollment in early college program Associates degree in Business or related field - preferred
Specialized Knowledge and Skills	Clerical skills necessary to perform data entry, prepare reports, and tabulate routine data Interpersonal skills for effective communication Knowledge of basic medical terminology, health insurance, policies, or procedures Ability to view a computer CRT for prolonged periods Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities Demonstrated working knowledge of computer applications/ software's, including Epic and keyboard functions Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. Proficient with Microsoft Outlook, Word, Excel at the beginner level..