PATIENT NAVIGATOR - Job at University of California

PATIENT NAVIGATOR

Irvine, CA

Posted 13 days ago

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Job Description

Updated: Apr 18, 2024
Location: Irvine-Campus
Job Type:
Department: Student Health

Job Opening ID: 67894

Reports To: Chief of Psychiatry and Mental Health Services

Working Title: PATIENT NAVIGATOR

Department: Student Health

Bargaining Unit: CX

FLSA: Non-Exempt

Payroll Job Code: 004468

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5, M-F

Employee Class: Career

Position Summary:

The UC Irvine Student Health Center is a comprehensive outpatient clinic staffed with licensed primary care physicians, psychiatrists, licensed clinical social workers, dentists, physician assistants, registered nurse practitioners, and registered nurses. Medical specialists from various disciplines including dermatology, orthopedics/sports medicine, gynecology, internal medicine, and ENT provide on-site consultation on a regular basis. Student Health also offers basic radiology and clinical laboratory services, insurance consultation, and an on-site pharmacy, making SHC a comprehensive and convenient clinic dedicated to serving students.

Under the supervision of the Chief of Psychiatry & Mental Health Services , the SHC Patient Navigator is responsible for supporting, explaining, assisting and coordinating primarily after-visit and some pre-appointment patient services, particularly in complex cases, aligned to the individual case needs as determined by healthcare providers and personnel to support the treatment process for UCI SHC patients . This requires efficient office skills, and outstanding interpersonal effectiveness with appropriate boundaries, As trained by unit personnel it also requires professional documentation within the electronic health record, comprehensive professional knowledge about the UCI SHC, and how to navigate UC SHIP, as well as the UCI campus and surrounding community resources. The patient navigator may reinforce health system education, aid in care coordination in the logistics of treatment plan logistics, adherence, and reduction of modifiable barriers as identified by clinical and professional staff. As part of a psychiatric and general medical multidisciplinary team and the general administrative support staff, the UCI SHC Patient Navigator will maintain strict confidentiality and provide guidance, instruction, and education for timely coordination of quality health care services to meet the individual patient's specific health care needs in a cost effective manner. The UCI SHC Patient Navigator acts as a collaborative team member with Psychiatric and Mental Health staff, Primary Care and Specialty Staff, Front and Back Office staff, Nursing, other physicians and other building units in coordinating patient needs in the continuum of care. The position may also serve other patients of the Student Health Center in care coordination.

Total Compensation:

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $24.59 - $29.98 (Hourly Rate). The Full Salary Range for the salary grade this position is assigned to is $24.59 - $37.28 (Hourly Rate).

Department Website:

UCI Student Health Center | UCI Student Health Center

Required:

Two year experience in medical office, psychiatric practice, accredited or licensed health care organization/facility. Excellent interpersonal and communication skills with appropriate professional boundaries.
BA/BS with a minimum of one (1) year of experience; or an equivalent combination of education and/or experience.
Medical Assistant Certification, Licensed Vocational Nurse Licensure, Psychiatric Technician, or Masters in Social Work / Psychology.
Demonstrated understanding of developmental cohort of transitional-aged youth Demonstrated understanding of psychiatry service, multidisciplinary mental health team, health care delivery, finances impacting health care utilization, and sensitivity about treatment stigma.
Ability to deliver information with neutral stance, without positive or negative bias/influence, specifically around referrals, resources, and sensitive topics of body image, physical health, mental health, and DEI.
Ability to diplomatically inquire and assess individual patient comprehension of presented information, adjusting content and style for absorbed comprehension within reasonable parameters.
High level practice and knowledge about office software.
Responsible work-ethic, with attention to detail and independent motivation.
Timely, accurate documentation and efficient organizational skills.
Ability to manage "difficult customers" by phone and in a face-to-face setting.
Ability to multitask, following through on multiple projects simultaneously.

Preferred:

General knowledge about CPT, ICD 9/10, DSM IV and DSM 5. Efficient advanced computer skills Use of Electronic Health Record Working knowledge of UCI SHC, UC SHIP, UCI Campus, UCI Health and surrounding community system of care

Special Conditions Required:

This position's schedule is M-F and during traditional work hours, however, weekend or non-traditional work hours may be required for special projects or busy times of the year, or when strict deadlines must be met.
In the case of extended hours, this position may be required to work those hours.
Employment in this position is contingent upon successful completion of a Department of Justice (DOJ) Live Scan background check, verification and continued monitoring or licensure as it applies to the position, and successful completion of our background review or credentialing process, as appropriate to the position.
The employee must comply with OSHA, CA/OSHA, and CDC recommendations and requirements regarding vaccination and testing of healthcare employees. This includes, but may not be limited to; current hepatitis B immunizations, annual flu vaccinations, and annual tuberculosis screening.
The employee must comply with CDPH and UC COVID-19 Vaccine Policy, by providing proof of Full Vaccination or submitting a request for Exception.
Per the UC Ethics Briefing, the employee is responsible for reporting any and all potential conflicts of interest to their supervisor in a timely manner.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

Background Check and Live Scan
Legal Right to work in the United States
Vaccination Policies
Smoking and Tobacco Policy
Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

California Child Abuse and Neglect Reporting Act
E-Verify
Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [emailprotected]

Apply for this Job

University of California, Irvine Office of Equal Opportunity and Diversity (OEOD) (949) 824-5594 oeod@uci.edu

Job Summary

Company

University of California - Irvine Health

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

Bachelor's Degree

Required Experience

2+ years