Job Identification

• Job Title: Analyst, Channel Operations
• Department: Channel Management
• Reports to: Program Director, Channel Operations
• Location: Alexandria, VA
• Grade: 17
• FLSA Status: Exempt

Statement of Purpose

Provide operational support to Channel stakeholders including non-profit agencies, distribution partners, federal agencies, and internal partners.

Business Communications

• Employees in Other Divisions Frequently
• Supervisory Personnel Frequently
• Associated Agencies Personnel Frequently
• Federal and/or State Government Agencies Occasionally
• NIB Senior Management Occasionally
• U.S. AbilityOne Commission Occasionally

Education

Bachelor's degree from a regionally accredited university or college. An equivalent combination of education and experience may also be acceptable.

Training and Specialized Knowledge

Strong organizational, analytical, multi-tasking and interpersonal skills required. Ability to prioritize work, meet deadlines, pay attention to details and thrive in a fast-paced collaborative environment.

Core Competencies

• Accountability
• Communication Skills
• Ethics /Integrity
• Customer Care
• Job Knowledge/ Technical Skills
• Process Improvement

Experience

• Three (3) to five (5) years of operational support experience, as well as resolution of customer support issues; working knowledge of related industry and business practices.
• Proficient in Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel.

Travel

Up to 10%

Specific Duties and Responsibilities

• Manage issue resolution and choose the best solution to solve problems with/between stakeholders.
• Manage the administrative and operational tasks as it relates to product data.

• Responsible for ensuring that accurate product information is provided by NPAs quarterly for new items launch and input into applicable programs.
• Demonstrate a high level of detail and accuracy skills in all work performed with minimal amount of supervision.
• Responsible for setting up products for channel partners and specification sheet preparation support to NPAs and NIB staff.
• Ensure changes to existing product information are updated in applicable programs, as required.
• Monitor channel partners product requirements and communicate potential implications to NPAs regarding non-compliance.
• Strong ability to work under pressure and handle multiple projects simultaneously with minimal direction and supervision; displays excellent time management skills and is capable of setting priorities in order to accomplish tasks in a highly accurate fashion and timely manner.
• Demonstrate excellent customer service skills when engaging internal and external stakeholders.
• Strong organizational skills are required.

• Support Channel team on ad-hoc projects.

NIB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

NIB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected Veteran status.