Location:LMH - Medical Office Building -2780 Cleveland AveFort Myers FL 33901

Department: LPG GME FM LEE

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate:$34.97 - $45.46 / hour

Summary

This position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance. Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice. This position is responsible for the recruitment, development and supervision of staff. Ability to apply effective communication strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice. Performs all duties in a manner which promotes teamwork and reflects the mission and values of Lee Memorial Health System. Responsible for practices with one site consisting of 11 or more full-time providers; HOPD departments with 5 or more providers; or practices with 3 or more separate locations.

RequirementsEducational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
Bachelor's	Management	Preferred

Additional RequirementsBachelors degree in management or related field and three years of physician office management experience OR five years of experience in a physician office setting. Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
5 Years	Physician Practice/Outpatient Management	Required

Additional RequirementsKnowledge of ambulatory care operations; background in clinic procedures including schedule management, patient registration, use of electronic health record, patient flow, billing and referrals and authorizations. Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic health record and billing software applications. Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and workflows and report operational metrics to staff and providers. Must have experience with creating budgets and communicating financial information to staff and providers. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization. State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

Additional RequirementsCMPE certification strongly preferred.

US:FL:Fort Myers