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Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The anticipated salary range for this role is between $78,000.00and $145,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.
As a Site Reliability Engineer this role will be responsible for monitoring the applications and responding to events, incidents and changes originating from internal or vendor applications. Investigate incidents and problems and determine root cause. Will use ServiceNow, Jira, Confluence, Splunk, Azure Monitor, Google Cloud Monitoring.
- Troubleshoot and resolve issues in live production environments and implement strategies to eliminate them with minimal support.
- Manage applications through automation.
- Support and monitor new and existing services, platforms, and application stacks.
- Engage in improving the lifecycle of services deployment, operations, and refinement.
- Provide technical expertise during service impacting events.
- Collaborate with other engineers on code reviews, internal infrastructure improvements and process enhancements.
- Use scalability testing to measure, tune and optimize system performance.
- Participate in periodic 24x7 on-call duties.
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up to date including contacts information technical diagrams post major incident reviews.
- Responsible for communicating with various stake holders & shipping IT Communication.
- Responsible for the effective implementation of the process Incident, Change and Problem Management and conducts the respective reporting procedure.
- Monitor the incidents to ensure that the Service Level Agreement is respected.
- Identify initiate schedule and conduct incident reviews.
- Ensure the closure of all resolved and end-user confirmed Incident records.
- Establish continuous process improvement cycles where the process performance activities roles and responsibilities policies procedures and supporting technology is reviewed and enhanced where applicable.
- Headed Proof-of-Concepts on Splunk implementation, splunk indexing and plugins, mentored and guided other team members on Understanding the use case of Splunk.
- Knowledge on Splunk Enterprise Deployments and enable continuous integration as part of configuration using (props.conf, Transforms.conf, Input.conf & Output.conf, Deployment.conf) management.
- Knowledge of log parsing, complex Splunk searches, including external table lookups, Splunk data flow, components, features, and product capability.
- Knowledge in setting up alerts and Monitoring recipes from the Machine generated data.
- Education: Bachelor's Degree or Equivalent
- 5+ years of experience in Software Engineering
- 3+ years of experience in Site Reliability
- Experience with one or more Cloud Platforms (Azure, AWS, GCP)
- Experience with Container technologies: Kubernetes, Docker, PKS
- Experience setting up monitoring in applications and database.
- Experience in third party services and third-party vendor management
- Experience in ServiceNow
- Excellent verbal, written, and interpersonal communication skills.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.