Purpose of the position:

Use proprietary software systems to accurately maintain data and determine forecasted customer demand. Schedule customer deliveries to avoid service interruptions at the lowest cost with the greatest utilization of assets and payloads. Identify and resolve customer and location issues. Provide world-class customer service via phone and email. Monitor alerts for changes in demand and adjusts the delivery plan as needed to ensure continuous supply to customers. Identify and escalate potential supply issues to the management team. Collaborate with Transport, Distribution, Sales, Operations, and Supply Chain teams to regularly evaluate the most efficient methods to manage customer demand and location resources. Maintain and communicate customer and operation notes for the night team.

Why Messer?

Messer is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.

The true strength of Messer is our people-at every level and in every role.

Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.

Messer stands apart because we put what matters first, and you matter.

Principal Responsibilities:

• Use proprietary software systems to accurately maintain data and determine forecasted customer demand
• Schedule customer deliveries to avoid service interruptions at the lowest cost with the greatest utilization of assets and payloads
• Identify and resolve customer and location issues
• Provide world-class customer service via phone and email
• Monitor alerts for changes in demand and adjust the delivery plan as needed to ensure continuous supply to customers
• Identify and escalate potential supply issues to the management team
• Collaborate with Transport, Distribution, Sales, Operations, and Supply Chain teams to regularly evaluate the most efficient methods to manage customer demand and location resources
• Maintain and communicate customer and operation notes for the night team
• Additional Accountabilities

• Promote Messer's safety goals
• Foster a positive team environment
• Manage multiple tasks and adapt to changing priorities
• Ensure compliance with standard procedures for self and peers
• Review and analyze internal and external levels of service and key performance indicators (KPIs)
• Identify and execute opportunities to improve best practice initiatives
• Assist in meeting regional sales and profit goals through the delivery of customer service and cost targets
• Demonstrated capability to handle a complex and broad workload (union locations, specialty customers, plant outages, etc.)
• Provide peer assistance when issues arise in the region
• Willingness to develop and grow
• May receive phone calls from the overnight coverage team for business support/troubleshooting
• Perform other duties as assigned

Qualifications:

• A Bachelor's Degree preferably in business, logistics or supply chain management OR 3+ years of transportation dispatch, scheduling/planning experience acceptable in lieu of Bachelor's Degree
• Prior transportation experience preferred
• Effective written and oral communication skills
• Good Analytical Skills
• Good Math Skills
• Strong Customer Service Skills
• Capable of working efficiently with automated systems

About Messer:

Messer's safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.

We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.

If you need assistance with the application or would like to request accommodation, call (877) 243-1030.