DescriptionThe Rental Digital Coordinator will assist Thompson Rents rental reps, rental coordinators, and branch managers with customer portal access request. The rental digital coordinator will have responsible in assisting Thompson Rents employees with customers training, following up on directly with customer on portal request. The rental digital coordinator will also qualify in coming lead and passing these to the appropriate personnel for follow up. The rental digital coordinator must demonstrate initiative, resiliency, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
* Perform research and analysis to identify new prospects and opportunities.
* Support the rental reps, rental coordinators, and branch managers in qualifying and following up on rental and sales leads that are generated by outside sources.
* Track all incoming leads and record lead closure rate and report to General Manager weekly.
* Track all incoming customer portal request and report to General Manager weekly.
* Perform other duties as assigned.
Education
Bachelors (preferred)
Experience
College degree / 2-4 years relative experience. Experience using personal computers with basic typing skills is required. The successful candidate must possess the ability to quickly acquire the following required skills and competencies:
* Selling skills
* Relationship building skills
* Problem resolution skills
* Basic mechanical and parts identification skills
* Excellent written communication skills
* Basic computing skills including Microsoft Office (required)
Computer (preferred)Customer Service (preferred)Relationship Building (preferred)Verbal Communication (preferred)Written Communication (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
EEO/AA employer including individuals with disabilities and veterans.
