ID | 2285 | Type | Full-Time |
CommunityAmerica is looking for a Lead UX & Market Researcher to help drive the customer research process and design user experiences for our marketing and digital applications. You'll play a key role in helping improve existing offerings, coming up with ideas for new products, experiences, and initiatives, and iterating on early-stage pilots. The Lead UX & Market Researcher will manage end-to-end research from ideation to delivering insights.
The position requires a user-centered and data-informed approach focused on understanding our customers, generating great ideas, and validating those ideas to create products, services and improve existing processes that delight users. Strong skills in communication and relationship building across all organizational levels are part of the success of this role. We use both quantitative and qualitative data to inform our design decisions and deliver experiences that deliver financial well-being for our members. To realize this vision, you will work collaboratively with product managers, engineers, agencies, leadership, and other stakeholders throughout the development lifecycle.
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