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Associate Director of Counseling and Records Management - Financial Aid
Knoxville, TN
Job Description
The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Associate Director of Counseling & Records Management position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, improving the recruitment and graduation of our students.
Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.
The Position:
This is an on-campus position with some hybrid/remote work schedule flexibility.
Independent responsibility for managing and direct oversight of multiple areas of financial aid programs and the associated staff members. Expected to have a high level of technical knowledge and expertise in federal and state regulations, and will make independent judgments and decisions regarding federal, state, and institutional financial aid awards, appeals regarding initial and continuing aid eligibility. The position exercises substantial independence of administrative authority and discretion and is authorized to independently commit the institution to financial aid decisions. Has oversight and override authority for all appeals decisions. The position has substantial responsibility for assisting the Director of Financial Aid with all outreach and customer service efforts, for both internal and external partners. Assist in the development, implementation, and administration of Federal, State and University financial aid programs. Responsible for the oversight and direction of the counseling and verification teams. Owns responsibility for the daily student service operations of the office including oversight of financial aid email/ticket inquiries, phone queues and calendar.
Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.
The Position:
This is an on-campus position with some hybrid/remote work schedule flexibility.
Independent responsibility for managing and direct oversight of multiple areas of financial aid programs and the associated staff members. Expected to have a high level of technical knowledge and expertise in federal and state regulations, and will make independent judgments and decisions regarding federal, state, and institutional financial aid awards, appeals regarding initial and continuing aid eligibility. The position exercises substantial independence of administrative authority and discretion and is authorized to independently commit the institution to financial aid decisions. Has oversight and override authority for all appeals decisions. The position has substantial responsibility for assisting the Director of Financial Aid with all outreach and customer service efforts, for both internal and external partners. Assist in the development, implementation, and administration of Federal, State and University financial aid programs. Responsible for the oversight and direction of the counseling and verification teams. Owns responsibility for the daily student service operations of the office including oversight of financial aid email/ticket inquiries, phone queues and calendar.
Bachelor's Degree
• Minimum of 3-5 years of progressively responsible financial aid experience.
• Experience specifically related to federal and state financial aid programs in a college or university setting.
• Previous supervisory experience.
Preferred Education and Experience:
Master's Degree
• 5 or more years of progressively responsible financial aid experience.
Required Knowledge, Skills, and Abilities:
• Excellent oral and written communication skills.
• Excellent and demonstrated ability to work effectively with students, the public, the university community, and external constituencies.
• In-depth knowledge of federal, state, and institutional financial aid regulations and policies.
• Ability to work independently and under time constraints.
• Ability to supervise staff and coordinate job assignments.
• Strong computer skills required.
Preferred Knowledge, Skills, and Abilities:
• Familiarity with Microsoft Office products (or similar).
• Ellucian Banner, OnBase, and/or TeamDynamix experience preferred.
The Division
The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.
The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.
The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C.
For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.
Job Summary
Company
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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