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Supervisor
Birmingham, AL
Job Description
Description
Qualifications
Behaviors
Education
Experience
SkillsMicrosoft Office (required) Computer (required) Problem Solving (required) Verbal Communication (required) Results Oriented (required) Technical (required) Collaboration (required) Written Communication (required) Strategic Thinking (required) Relationship Building (required) Leadership (required) Mechanical (required)
EEO/AA employer including individuals with disabilities and veterans.
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
- Coach and direct Service Department employees
- Monitor, improve, and maintain Technician performance
- Ensure proper planning of jobs, quoting, parts availability, and manpower
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary
- Minimize customer downtown with accurate and efficient job planning and repairs
- Effectively communicate with company personnel
- Assign jobs to shop technicians and dispatch field service technicians
Behaviors
Leader - Inspires teammates to follow them
Education
High School or Equivalent (required)
Experience
Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)
Skills
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
EEO/AA employer including individuals with disabilities and veterans.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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