Role Description & Responsibilities:
Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe!
* We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring satisfaction.
* Resolve inquiries swiftly, delivering personalized experiences and adhering to agreements.
* Drive successful deployment of 3DS solutions, ensuring they meet or exceed expectations.
* Implement strategies for engagement and satisfaction within online communities.
* Mediate conflicts and provide timely solutions to member concerns.
* Collaborate closely with professional services, product management, support, and sales teams.
* Maintain meticulous project data accuracy to facilitate solution convergence and mitigate risks.
* Develop and deliver Customer Success Services as outlined in contracts and service offers.
* Hold yourself accountable for flawless execution of service level agreements.
* Bridge Out of the Box (OOTB) gaps to ensure timely go-live.
* Handle business escalations adeptly through holistic situation assessment and resolution.
* Masterfully manage tasks and oversee multiple projects, navigating internal and external constraints.
Qualifications:
* Bachelor's degree required, preferably in a relevant field.
* 2 to 8 years of successful software deployment experience preferred.
* Background in customer deployment and/or R&D is advantageous.
* Experience with 3DS software and knowledge of 3DExperience are pluses.
* Familiarity with SaaS environments and social media/community management tools is desirable.
* Customer-centric mindset with strong organizational skills.
* Proficiency in business value, process acumen, and project implementation.
* Demonstrated perfect execution profile and understanding of 3DS company operations.
* Knowledge of sales, services, R&D, and support processes/tools.
* Ability to capitalize on knowledge, manage change, and communicate effectively.
* Understanding of business processes is beneficial.