The Voter Service Manager position has direct responsibility and supervision of the entire Voter Service Team. This position will assist with complex administrative and supervisory work in directing daily activities. The Voter Service Manager supports the Elections Deputy Director, Chief Deputy Director and the Clerk and Recorder with issues concerning all operations of Elections. The following statements are illustrative of the essential function of the job.

NOTE:
This position may be eligible for some remote work once in-person training is successfully completed.

The following duty statements are illustrative of the essential functions of the job and do not include other non essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.

• Manages the daily operation of the Voter Service team which may include but is not limited to, legislative guidance, budget guidance, business process implementation, data entry, voter registration, voter outreach, address mapping-tracking, voter call center, election mail processing, coordination with external and internal stakeholders, and overseeing staff.
• Manages, and ensures statutory compliance of voter service functions including: voter registration, voter merge, National Change of Address, Address Confidentiality Program, Uniform and Overseas Voters, Health Care Facilities, CDOC updates, coordinating County jail registration and voting, high school outreach, signature verification, voter-ballot curing, and any and all similar voter services.
• Serves as the project manager and primary point of contact for SCORE database, CDOC/CDOR/CDPHE, and any and all voter services.
• Responsible for the evaluations of the Voter Service team as directed by the Election Deputy Director.
• Informs the Elections Deputy Director on the status of projects and/or changes within the team.
• Attends association and professional meetings to enhance and maintain knowledge of trends and developments in elections, as determined necessary by the Elections Deputy Director, Chief Deputy Director and/or Clerk and Recorder.
• Technical expert of Voter Service team software, business processes, statutes, rules and regulations.
• Voter registration and voter service subject matter expert.
• Responsible for overall timekeeping, coverage and leave within the Voter Service team.
• DECISION MAKING:
  • Recommends and develops solutions to issues affecting the Voter Service team.
  • Delegates decision-making responsibility and authority over function(s) or operation(s) to lead as appropriate.
  • Manages and resolves difficult problems or customers within the Voter Service team.
  • Functions collaboratively when making office decisions as a member of the management team.

• Thorough knowledge of state statutes, rules, regulations, procedures and forms applicable to the operation of the Voter Service team.
• Communication skills, both oral and written, which enable courteous and diplomatic interactions with the public, vendors, staff, and other County divisions.
• Exceptional creative thinking and problem-solving skills.
• Understanding of intermediate budget management, system analysis, and process analysis/development.
• Supervisory skills including team building, training, and work assignment.
• Ability to grasp complex and widely varied issues quickly, develop plans to implement actions to address the issues, and be able to communicate those issues in a clear, concise manner to management, staff, entities, and vendors.
• Ability to work as part of the Elections Division and promote teamwork with the staff.
• Ability to understand and follow oral and written instructions.

• Service First
• Excellent Quality
• Responsive Government
• Visionary Thinking
• Innovation
• Caring Leadership
• Effective Communication
• Fiscal Responsibility
• Integrity
• Respect for Others
• Safety
• Teamwork

Education and Experience:
* High School Diploma or GED is required.
* 3 years of Election-related experience
* 1 year in a lead role

PREFERRED QUALIFICATIONS:
* Supervisory Experience.
* Bachelor's degree in Political Science, computer science, public/business administration, communications or a related field.
o A combination of education and experience may be considered

PRE-EMPLOYMENT ADDITIONAL REQUIREMENTS:

• Must successfully pass pre-employment testing which may include an acceptable motor vehicle record (MVR) and background check.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

• Spends 70% of the time sitting and 30% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work related equipment.