Job Title:

Location:

What you'll do:

What we are looking for:

Duties & Responsibilities

• Support bank operations applications and their dependencies. Responsibilities include requirements gathering, supporting solutioning, installation, configuration, administration, designing, building, testing, troubleshooting, and maintaining simple to complex applications
• Support solution delivery lifecycle including detailing requirements, features, collaborating with IT developers, vendors, business teams, implementation team, supporting testing efforts, facilitating business testing, and supporting deployment efforts
• Participate in the Change Management process for the applications
• Manage assigned work through Tickets, Incidents and Project work
• Develop Application Runbooks for the supported application families
• Providing front-end support to clients and colleagues in other departments.
• When needed, provide training to end users and/or other IT personnel
• Review current documentation for the applications and update as appropriate
• Collaborate closely with the wider technology teams to coordinate interdependencies and resolve issues and understand overlaps of teams and applications
• Involved with support activities for existing solutions, including regular business interactions and facilitating delivery of improvements and bug fixes as required.

Requirements

• Bachelor's degree or relevant equivalent experience
• 4+ years of experience in IT
• Minimum 2 years' experience in application support, professional services, and/or QA
• 2+ years of experience writing functional and/or technical requirements for software implementations
• Experience translating business needs into system requirements and configurations
• Good communication skills with any type of audience, internal (all levels)/external (to include vendors - Sales/Technology)
• Knowledge of the Software Development Life Cycle
• Good understanding of Problem Management processes
• Understanding of Incident Management processes, including Root Cause Analysis processes and documentation
• MS Azure and other cloud experience preferred
• Familiar with networking concepts
• Familiar with Active Directory, Security Groups and Service Accounts

Other Requirements

• Familiar with Agile methodologies and Project Management processes
• Experience of Tableau, Power BI, or similar tools preferred

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation