Role and Responsibilities

• Responsible for support and retention of Business Aviation accounts by providing superior customer service
• Establish and maintain proactive positive relationships with clients in assigned territory
• Work with Sales Leader and clients to meet and exceed expectations
• Handle all aspects of communications with client regarding making and changing reservations, which includes, but is not limited to answering incoming phone calls and emails, etc.
• Communicate client's objectives and requirements to Training Services department
• Coordination with client and Training Services when additional training is required to successfully complete course
• Work with other departments to ensure compliance of all regulations including FAA, EASA or other regulatory requirements
• Improve revenue by offering additional products to upsell
• Ensure clients attending training meet all Transportation Security Act regulations
• Monitor client training event through completion and provide customer service
• Clearly communicate payment terms to clients and assist in collection of payments
• Assist with client check in and collect COD payments
• Book clients in order to maximize simulator utilization

Job Qualifications:

• 2-5 years of sales and/or customer service experience
• Teamwork oriented
• BA/BS degree or equivalent work experience
• Account Management experience
• Knowledge of Aviation, aviation training and aviation regulations

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.