Job description

Green Hills Software is searching for a reliable and qualified billings collector who will report to the collections management team. Also known as collection specialists, billings collectors are responsible for identifying and tracking outstanding customer debt. As part of our collections team, the billings collector will be responsible for contacting customers, maintaining paper trails, and planning courses of action to recover outstanding invoice payments. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities.

Objectives of this role

• Identify, track, manage, and investigate delinquent customer accounts
• Work closely with customers to secure timely payment on overdue accounts
• Cultivate working relationships with customers
• Follow up with customers to ensure payments are made in a timely manner
• Use databases to monitor and update outstanding accounts
• Keep records of all customer communications to build individual debtor cases

Responsibilities

• Identify customers with outstanding invoices approaching or beyond payment due dates
• Contact and track customers, encouraging timely payments
• Handle customer billing questions, issues, and inquiries
• Create and implement billings collection courses of action
• Investigate discrepancies to resolve outstanding customer accounts

Skills and qualifications

• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication
• Problem-solving mindset
• Professional phone and email etiquette
• Experience in commercial and government collections

Preferred qualifications

• Customer service experience
• Knowledge of billings collection legal requirements
• Strong time-management skills
• Database management skills
• Experience working in a deadline-driven environment
• Account management experience

The US base salary range for this full-time position is $75,000 - $90,000 + benefits. Applicants with substantial collector experience who are located on the east coast maybe considered.

To apply

Please email your resume to: .