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Responsibilities
- Review maintenance type transactions for credit cards, debit cards, online banking and treasury services. Includes verifying data entry in online banking, credit card, and core systems compared to maintenance and other supporting documentation. Verifies clients onboarded on applicable sub-systems, proper authorization obtained, appropriate limits, and accounts linked correctly.
- Coordinates with bank staff to obtain missing required documentation and ensures all corrections are completed in a timely manner.
- Review existing profile setup for business and consumer to ensure accuracy. Includes verifying accounts linked, services, and limits are correct.
- Reviews debit card disputes to ensure compliance with Regulation E.
- Reviews Online Banking group parameter changes to ensure proper authorization obtained and verify changes.
- Responsible for ensuring all exception limits are brought back to appropriate levels in a timely manner.
- Verifies applicable client authorizations are obtained for access to online banking, treasury services and limit changes requested both for commercial clients and consumer.
- Reviews, researches and submits corrections needed all items on various designated exception reports as assigned.
- Maintains callback and exception reports properly filed in date order as evidence of review and correction.
- Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action.
- Provide supporting documentation and reports in response to management and audit/exam requests.
- Complies fully with all Bank Operational policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Code of Conduct, etc.).
- Completes all special projects as requested.
Qualifications
- Minimum 3 years of banking experience.
- Intermediate level knowledge of Microsoft Office applications.
- Basic knowledge of Q2 preferred.
- Must be detail oriented with excellent organizational skills.
- Effective verbal and written communications skills and ability to interact with all levels of personnel.
- Ability to work independently, handle multiple tasks and meet deadlines
To be considered for this position you must meet at least these basic qualifications: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Company Overview:
Truth in Texas Banking. That's what we're about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune's 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we've built a bank forever rooted in truth, transparency, and uncompromising integrity.
We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to "Be Your True Self." Our "True You" culture is made up of five pillars:
- Be Mindful
- Be Healthy
- Be Better
- Be Prosperous
- Be Faithful
With this as our foundation, we've built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at and come see how we're bringing truth and transparency to Texas banking.
Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at .
Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
- Pay Type Hourly
- 12750 Merit Dr, Dallas, TX 75251, USA