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As a Business-to-Business Collections Specialist, you will be responsible for managing and overseeing the collection of outstanding accounts receivable balances from business clients. You will utilize effective communication and negotiation skills to ensure timely payments while maintaining positive relationships with clients. This role requires a keen attention to detail, strong organizational skills, and the ability to work collaboratively with internal teams to resolve payment issues.
Please note, this position will work Part Time Hours, roughly 25-32 hours on average
Key Responsibilities:
Account Receivable Management:
- Monitor and manage accounts receivable aging reports to identify overdue accounts.
- Contact business clients via phone, email, and other communication channels to follow up on outstanding invoices and payments.
- Maintain accurate records of collection activities and customer interactions.
Payment Negotiation:
- Negotiate payment terms and develop repayment plans with clients to resolve outstanding balances.
- Address client inquiries and disputes regarding invoices, billing discrepancies, and payment arrangements in a professional and timely manner.
- Identify and escalate unresolved payment issues to management as necessary.
Relationship Management:
- Build and maintain strong relationships with business clients to facilitate prompt payment and resolve payment disputes amicably.
- Serve as the primary point of contact for client inquiries related to billing and collections, demonstrating exceptional customer service at all times.
Collaboration:
- Collaborate with internal departments such as Sales, Billing, and Customer Service to address client concerns and streamline collection processes.
- Provide regular updates to management regarding collection efforts, payment trends, and potential risks to accounts receivable.
Reporting and Analysis:
- Prepare regular reports and analysis of accounts receivable aging, collection efforts, and payment trends for management review.
- Identify opportunities for process improvements and implement best practices to optimize collection efficiency and reduce delinquencies.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
- Virginia residents may access our state specific policies .
- Residents of all other states may access our policies .
- Canadian residents may access our policies in English and in French .
- Residents of countries governed by GDPR may access our policies .
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.