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Overview
Join Esri and help shape the future of products, technologies, and workflows that connect customers with world-class airports and aviation mapping and analytics capabilities. These ArcGIS products and teams are at the heart of ever evolving applications of geospatial data, mapping, and analytics focused on the airports and aviation industry. Be a part of growing the innovative airports and aviation practice within Esri's Professional Services, where we develop solutions, provide expert guidance, and support organizations through their geospatial strategies.
The successful candidate will have proven software product management experience based on market opportunities and innovation. Your work will involve interacting with customers, being a product expert, building team relationships, and influencing the product's development priorities.
Responsibilities
- Understand and communicate how customers are using the product and new problems we can solve with innovative features and workflows
- Organize and share customer requirements and priorities with the development team to collaborate and prioritize on the product's roadmap and release timelines
- Work with customers, potential customers, our Professional Services organization, and partners to collect requirements on features that solve problems and provide value
- Communicate the product roadmap and release timelines to customers and staff
- Lead and support customer product briefings and conference presentations
- Represent ArcGIS Aviation Airports and ArcGIS Aviation Charting as the product expert on social media platforms
- Collaborate with Global Business Development, the partner team, international distributors, and product marketing to develop and execute go-to-market strategies
- Work with Product Marketing to develop messaging that will create demand for ArcGIS products in the airports and aviation space
- Meet with key customers to understand their business needs and assist with mission critical projects
- Ensure internal launch readiness for product updates with sales, technical support, customer service, and training
- Enable Global Business Development, the partner team and international distributors to effectively engage with prospective customers
Requirements
- 2+ years experience in a similar position supporting similar responsibilities
- Professional experience supporting commercial software development and release. Examples of this include product management, product development, product testing, software release, user assistance, software configuration, or product marketing
- Capability to effectively document and verbally communicate market requirements to development staff
- Proven experience supporting technology innovation through aligning software capabilities with market opportunities
- Experience in airports, aviation, aviation charting, or related fields
- Ability to cultivate strategic relationships with customers and partners
- Ability and willingness to travel
- Bachelor's in Geographic Information Systems (GIS), Computer Science, Business Administration, Marketing, or related field
Recommended Qualifications
- Master's in Geographic Information Systems (GIS), Computer Science, Business Administration, Marketing, or related field
- Experience in GIS and location-based content
- Experience with international and domestic aviation-related standards and specifications
- Experience and certifications with the Pragmatic Framework
#LI-DR5
#LI-Hybrid
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website .
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.