Company Overview:

As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact.

Let's Redefine Possible

The primary responsibility of this position is to provide and maintain a high level of customer satisfaction for assigned customer accounts and projects. Support Account Manager and Senior Account Specialist in customer service activities.

Location: Seattle, WA

Summary

The primary responsibility of this position is to provide overall leadership direction to the Equipment Facility and its team; including inventory control and maintenance of equipment, fleet, and small tools; coordination with jobsites, manage budget controls, purchasing, accurate and timely billings, and rental agreements for equipment. In an ever-changing environment, you remain flexible, resourceful, and committed to providing an exceptional experience to our project teams, trade partners, and customers.

Responsibilities:

Manage the overall financial performance of the equipment facility.

• Responsible for Profit/Loss for the equipment facility, which includes intermittent updates to Operating Group Leadership.
• Develop annual operating budget with input from Operating Group Leadership, which includes forecasting and adjusting/responding in conjunction with Operating Group backlog; initiating corrective actions if needed.
• Development of Capital Expenditure requests and presentation to various entities within Mortenson based on collecting input from Operating Group Leadership and knowledge of fleet.
• Management of Equipment Facility Billing - Accounts Payable and Accounts Receivable.
• Request and review quotes from vendors; approve invoices in alignment with budget.
• Manage equipment rates.

Champion Customer Service

• Clear and concise communication, with follow-up and/or feedback to customers.
• Assist in the planning of projects as it relates to equipment strategy, which includes basic understanding of project contract to ensure compliance as it relates to equipment planning and/or consumable purchasing.
• Develop and implement procurement plans based on knowledge of project needs and consultation with Operating Group Leadership.
• Act as an advisor in the development of solutions for project challenges.
• Inform customers of new technology and equipment solutions; maintain presence as a solutions provider.
• Manage remote projects, which will include visits to project and vendor sites.
• Reporting to project teams as well as Operating Group Leadership.
• Develop and share innovative solutions.

Manage and Develop Team Members

• Promote a safe work environment.
• Responsible for team member development and performance, which may include craft and non-craft positions; includes potential management of remote team members.
• Provide job assignments and organization to the team, includes approval of timecards.
• Forecasting staffing needs based on workload.
• Promote and support lean initiatives.
• Lead teams of comprised of varying levels of experience.

Equipment Management & Order Fulfillment

• Ensure production operations by determining work priorities.
• Maintain equipment inventory.
• Schedule repair and maintenance of machines, tools, and equipment.
• Support product development and improvement.
• Review new product plans; discuss equipment needs; coordinate activities of technicians and workers fabricating or modifying machines, tools, or equipment.
• Champion Trade Partner Rental, which includes procurement (buyout), maintenance and closeout of all agreements.
• Develop and maintain vendor relationships.
• Creation and execution of rental and sales contracts.
• Design, implement, and modify preventive maintenance programs by reviewing production, quality control, and maintenance reports and statistics; inspecting operating machines, equipment, and systems for conformance with operational standards.
• Ownership of the Capital Expenditure process with support from Operating Group leadership.
• Development and issuance of Requests for Proposal (RFP) for major initiatives.
• Assist with the development of annual business plans.

Requirements & Education

• Microsoft Office Suite Advanced or above required (Excel, Word, PowerPoint, Outlook).
• Experience with billing software required.
• Superior attention to detail and accuracy.
• Adaptive, effective written and verbal communication, as well as active listening skills.
• Proven positive and professional attitude and strong customer service skills.
• Experience leading teams and developing team members.
• Open to change based on diverse input and feedback.
• Effectively work with those of diverse backgrounds and organizational levels.
• Strong cross-cultural relationship building and influencing at all organizational levels.
• Ability to asses and determine the priority of multiple customer needs.
• Working knowledge of purchasing/rental processes and procedures.
• Strong organization and planning skills.
• Ability to influence.
• Vendor negotiation skills required.

EDUCATION

• Bachelor's Degree and 6+ years relevant experience, or 8+ years of experience
• Minimum five years' experience in rental of construction equipment and in general equipment

Mortenson is an EOE/Affirmative Action/M/F/Veteran/Disabled employer.

Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.

** No Agency emails, calls or solicitations accepted **

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