As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, you will empower your clients with the knowledge and tools they need for seamless transitions of care. You'll serve as a liaison between the client and the healthcare delivery team, while also providing administrative and customer service support.

$25.46 - $31.86 Hourly

What We Provide

*Referral bonus opportunities

*Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays

*Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

*Employer-matched 401k retirement saving program

*Personal and financial wellness programs

*Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

*Generous tuition reimbursement for qualifying degrees

*Opportunities for professional growth and career advancement and CEU credits

What You Will Do

*Understands and discusses the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to other level of care setting.

*Works closely with the Care team to monitor and track client progress. Prepares detailed, accurate and timely documentation.

*Facilitates periodic case record reviews and case conferences with the Care team for assigned clients.

*Establishes and promotes an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies and other facility personnel.

*Documents all interaction with the interdisciplinary team in the EMR.

*Follows up with clients and maintains expected timeframes as per workflow.

Licenses and Certifications:

*Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs

Education:

*Associate's degree in human services or a related field or the equivalent work experience, required

*Bachelor's degree in a human services or related field, preferred

Work Experience:

*Minimum of two years of customer service experience in the medical field (i.e., hospital, long term care, home care, medical office), required

*Ability to adapt to change and work in a team-based environment, required