POSITION SUMMARY:

Provide receptionist and registration specialist duties and perform clerical duties as assigned. In this highly visible role, the receptionist will be interacting with clients, families and health care providers in a friendly, welcoming and helpful manner. The receptionist will possess excellent communication and interpersonal skills. Reception staff are required to provide a high level of customer service, quality care for all clients, visitors & other providers.

QUALIFICATIONS:

• High school graduate or equivalent.
• Ability to multitask and detail oriented.
• Ability to maintain confidentiality at all times.
• Ability to maintain a flexible schedule to address coverage issues that may arise.
• Ability to work well with people.
• Ability to sit for extended periods of time.
• Ability to present and maintain professional demeanor.
• Must have reliable transportation in order to flex between Woonsocket outpatient locations.

PRIMARY FUNCTIONS:

• Maintain a warm, welcoming, and professional atmosphere in the reception area.
• Mail: handle all types of incoming/outgoing/interoffice, utilize postage machine, and accept deliveries notifying appropriate staff, driving to drop off mail at Woonsocket locations.
• Collect insurance and demographic information for clients.
• Verify insurance, demographics, and any other changes for every client encounter and update the electronic health record.
• Reminder calls for prescribers and clinicians.
• Support clinical staff with outreach calls, outreach letters, and notifying clinical staff on all updates.
• Making sure all email work tasks have been completed and replied to.
• Maintain accuracy in collecting copayments at time of service from clients/ sending up manual payment logs when full.
• Opening client charts/Intake & open access.
• Answer phones and direct the calls to the proper extension, distribute messages via phone or email.
• Check in visitors and direct or bring to appropriate location.
• Lock and unlock main doors at appropriate times/ maintain clean waiting room.
• Registration of clients and scheduling appointments using appropriate agency procedures and service codes.
• Help with conducting fire drills and lock down drills.
• Float between buildings as needed to cover receptionists for lunch, planned and/or unplanned absences.
• Clerical work,such as copying, scanning, filing, data entry, organizing office files, and keeping track of supplies.
• Assist with toxicology labs; Update client toxicology list from request of clinical staff, calling to schedule and entering memos for all toxicology client in the appropriate time frame when due, using correct diagnosis codes to prefill requisition, prepping and sealing toxicology labs to put in the pick-uplocation.

WORKING CONDITIONS:

Must be able to sit for long periods of time, minimal lifting and extensive use of telephone.

To apply for this opening please visit our websiteand select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

Military friendly employer!