About Us:

The American Forest Foundation (AFF) unlocks the power of family forests as a climate solution while helping thousands of landowners care for their land and improve forest health. Through its Family Forest Carbon Program, AFF expands access to the voluntary carbon market for family forest owners from all walks of life while producing high-quality forest carbon credits to help companies reach their net zero goals. The organization's strategic direction seeks to enable family forests to capture and store one billion tons of carbon by 2050.

We do not do this alone. AFF works across a broad coalition of conservation partners, corporations, and policymakers to equip family forest owners with financial and technical support to implement sustainable forest management practices on their lands and activate their forests as a critical tool in the fight against climate change.

AFF is in a mode of complex problem-solving and rapid iteration. All teams at AFF are working to discover solutions to the planet's most pressing climate issues through developing and iterating viable and scalable models for impact. AFF is driven by values of our shared purpose, measurable and verifiable results, and learning for continuous improvement to tackle big conservation challenges.

About the Role:

Led by the Product Implementation team, AFF is piloting new program opportunities for landowners to engage in the carbon markets. The Account Manager position is focused on enrolling landowners into available pilot program(s). The Account Manager functions as the on-the-ground program and customer service representative for the pilot program. A successful Account Manager will develop high-trust relationships across local landowner contacts, provide responsive and thorough customer service, and contribute to meeting aggressive individual and team acreage enrollment goals.

Responsibilities:

• Ensure smooth, consistent, and timely landowner stewardship across landowner journey stages, from initial acquisition through post-project engagement. This includes, but is not limited to answering phone and email inquiries, visiting landowner properties to confirm eligibility, stewarding landowners through contract + site prep stages.
• Track landowner progress in required AFF databases in a timely and detail-oriented manner.
• Organize and attend local community events (or webinars) designed to build landowner interest in the pilot program offers and addressing any community questions or concerns.
• Inform content and framing for AFF-produced landowner engagement tools (e.g., flyers, presentations, yards signs, etc).
• Inform pilot program design strategies that improve access and enrollment for underserved landowners.
• Help AFF better understand barriers to landowner engagement, and brainstorm solutions.
• Participate in weekly pilot team meetings (via Zoom) to clarify landowner engagement progress, flag concerns / questions, and discuss next steps.
• Respond to other landowner engagement and team requests as needed.

Candidate Requirements:

• Bachelor's degree in sales, marketing, or natural resources management from an accredited college or university, business, or related field preferred. Three to five years of experience.
• Experience working in Alabama, Georgia or South Carolina, and an understanding of the needs and concerns of different farming communities in this region.
• Experience managing a portfolio of customers or clients, responding to their needs and stewarding their journey towards closing a deal
• Excellent organizational skills with attention to detail and the ability to plan and problem solve effectively
• Strong initiative; a self-starter with tenacity, resilience, competitiveness, consistency, and high energy
• Comfortable with and open to learning, change, and ambiguity in a fast-paced and growing team, program, and business market
• Strong interpersonal skills with the ability to interact with a wide variety of constituencies, and act both independently and as part of a team
• Time management skills, with the ability to prioritize, coordinate, and manage multiple priorities
• Experience and knowledge of forest conservation, forest management, and natural resources (preferred).

Core Competencies:

• Agility - Thriving in volatile, uncertain, complex and ambiguous environments by anticipating and responding to changes with swift, focused and flexible actions.
• Collaborating with Others - Working together with others in a cooperative and supportive manner to achieve shared goals.
• Ensuring Accountability - Holding yourself and others to high standards of accountability, creating an infrastructure and transparent organization culture that supports and measures personal and organizational responsibility and accountability.
• Problem Solving - Identifying problems and the solutions to them. Your contributions and leadership will be appreciated. Our staff is passionate, dedicated and good at what they do, and will be deeply grateful for your efforts to create and preserve an environment that is both fun and fair.

Job Function Competencies:

• Client Focus - Providing service excellence to internal and/or external clients.
• Achievement Orientation - Focusing efforts on achieving high quality results consistent that meet or exceed standard expectations.
• Resilience - Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, creating a supportive environment that helps others become more resilient and productive.
• Content Marketing - Developing content strategies, programs and tools in line with the organization's marketing framework and objectives.

What's attractive to the right candidate:

• You have the unique and exciting opportunity to work with amazing colleagues, partners and landowners to help connect forest landowners with technical and financial assistance to better steward their land and achieve vital landscape-scale conservation impacts.
• Your contributions and leadership will be appreciated. Our staff is passionate, dedicated and good at what they do, and will be deeply grateful for your efforts to create and preserve an environment that is both fun and fair.
• We offer a flexible work environment that respects your life outside of work.
• Salary is commensurate with experience.
• AFF offers a comprehensive and competitive benefits package.