Requisition ID:22907
Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments-Catalysts Technologies and Materials Technologies-provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.
Grace is seeking a Director, Global Process Owner Customer Service to join our Supply Chain Center of Excellence team! This role reports to our Senior Director, Supply Chain Center of Excellence located at our Columbia, Maryland, Worms, Germany or Poznan, Poland location.
The Global Process Owner will play a pivotal role in Grace's operations by establishing, leading, and overseeing the global Customer Service (Order to Cash) processes and systems. This position holds responsibility for designing, executing, and implementing controls to ensure the effective governance of Grace's Customer Service operations on a worldwide scale.
Key duties include defining and implementing standards, policies, and processes to drive best-in-class performance and value across the organization. They will spearhead efforts to establish company-wide standards and continuously track performance metrics. This role requires collaboration with various business teams and functional support to ensure alignment with strategic objectives.
Successful candidates will possess strategic agility, sound judgement, resilience, strong organizational skills, and the ability to influence and innovate. They should have extensive experience and expertise in Customer Service and Order to Cash processes, as well as proficiency in ERP systems, customer service, logistics, warehousing, supply chain systems, and master data governance.
Medical, Dental, Vision Insurance
Life Insurance and Disability
Grace Wellness Program
Flexible Workplace
Retirement Plans
401(k) Company Match - Dollar to dollar up to the first 6%
Paid Vacation and Holidays
Parental Leave (salaried only)
Tuition Reimbursement
Company Donation Match Program
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.