Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products .

What's the job?

The Customer Service Representative is accountable for providing world class customer service and maintaining strong professional relationships with the CertainTeed Sales Group, Manufacturing & Distribution Plants, Corporate Logistics, and the Pricing Group. They will support multiple Sales Regions and also provide backup support to non-specific Sales Regions. They will demonstrate sound business acumen by knowing how to prioritize critical tasks during high volume demand patterns. This person should possess strong SAP skills in a Customer Service capacity.

The working hours for this position are: 10:00 AM -6:30 PM

• Responsible for accepting, reviewing, processing, and maintenance of customer orders in a timely and accurate manner; expediting where appropriate.
• Answering and handling inbound calls (50-70 daily) in a fast-paced environment
• Coordinate with Sales, Manufacturing, and Distribution to resolve service issues and other discrepancies which could negatively impact the customer and or CertainTeed.
• Communicate with Supervisors & Management regarding activities and significant issues related to Customer Fulfillment, ensuring timely follow up.
• Analyze and evaluate alternative solutions to respond to Customer requests relative to lead time expectations, job sites, product sourcing, and availability within the department and Corporate guidelines.
• Maintains strong lines of communication with shipping plants and Corporate Logistics to ensure seamless order processing and execution of standard and special/hot orders.
• Understanding of Shipping/Delivery Lanes & Freight Rates.

What do you bring?

• A Bachelor's degree is required.
• Excellent Communications Skills and the ability to multi-task.
• Strong teamwork skills to assist others and ability to commit to team, department goals, activities and schedules.
• Flexibility with responsibilities and hours when business demands shift.
• Functional Microsoft office skills including Excel and Word.
• SAP and Salesforce experience a plus.

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Programs
• PerkSpot: Our exclusive one-stop online discount marketplace
• LiveWell: Rewarding you for living a healthy lifestyle

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.