We have an immediate opening for a Field Tech Manager supporting remote based field technicians throughout our Sothern Region operations. The position will be located at our Regional Headquarters in The Woodlands, Texas. This position will be internal-client service focused and we are looking for a person whose passion for excellence will contribute to process and people efficiencies that help make Waste Connections a great place to work.
The Team Lead for the Southern Region Field Technician team is responsible for leading a team of individuals providing in-person and first-level support for IT requests generated primarily via a ticketing system, phone calls and travel to physical sites located throughout the southeastern United States. The Team Lead will actively assist the IS Customer Service Manager in developing and monitoring metrics to help drive the effectiveness of the team. The successful candidate will have an outstanding customer service orientation, a deep understanding of process discipline and the value of metrics, and will work tirelessly to help the team improve service and grow their careers.
PRIMARY RESPONSIBILTIES:
Preferred Qualifications:
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement, and relocation assistance.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.