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General Summary
The Main Desk Assistant/Arrival coordinator serves as the central receiver of incoming communication to the Emergency Department and performs the initial greeting/reception function, interacting with patients, families and visitors; unit-based staff; and clinical and clerical staff. The primary responsibilities in the Arrival Coordinator role include the accurate identification of patients utilizing best practices and established policies and procedure to ensure accurate selection of medical record numbers. Completing an accurate Epic Arrival.
- Sound judgment
- Ability to prioritize, handle multiple tasks and problem-solve in a very busy environment
- Strong customer service skills and communication skills
- Must be flexible and able to function within a team
- Ability to maintain composure in stressful circumstances
- Basic computer skills required
- High School Diploma or GED required
- Associate Degree preferred
- Healthcare setting preferred
- 1 year related work experience preferred
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.