Service Desk Intern

General Summary:
Member of the Service Desk team providing IT Service and Support to Bank Staff with user accounts, desktops, laptops, printers and peripherals while following industry best practices and Bank procedures ensuring that the highest levels of security and support are maintained and provided.

Principal Duties and Responsibilities:

• Provides assistance to users with requests and issues associated with end-user computing hardware as well as third party software and completes desktop, laptop and printer projects as required.
  
  
• Partners with Bank staff to resolve recurrent or complex issues while utilizing automated diagnostic programs to resolve end user problems.

Minimum Knowledge, Skills and Abilities Required:

• Working knowledge of management of end-user computing hardware and the Microsoft suite of productivity tools
• Desire to work in a ITSM solution for work tracking (ex. Service Now)
• Sufficient analytical skills and attention to detail to provide quick and effective response to situations as required.
• Effective verbal and written communication skills.
• Interpersonal skills necessary to interact effectively with FHLBank personnel.

Working Conditions:

Normal hybrid office environment with flexibility.