Field Service Technician - Gensure / HP Stationary

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Stationary Service Technician will provide comprehensive support and maintain our GenSure product, inclusive of the ProGen fuel cells within the GenSure assembly currently installed at customer remote locations, including performing preventative maintenance and resolving breakdowns. The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems. This position requires troubleshooting electrical/mechanical prototypes on site to correct operational deviations with minimal supervision by an engineer remotely.

The ideal candidate should exhibit exceptional customer service and communication skills as this role will offer a large amount of exposure to customer personnel. This selected candidate should have strong knowledge of high voltage AC and DC, mechanical aptitude, and knowledge of controls. This position requires work in both indoor and outdoor locations in all weather.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain customer equipment at multiple locations.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Read and decipher wiring diagrams, P&ID's and other system level documentation.
• Must have strong knowledge of electrical troubleshooting and be able to use electrical test equipment.
• Providing emergency support service to customers as required, able to be onsite within a 2 hour response time.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power professionally at all times and in all interactions
• Perform other duties as assigned.
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Must have strong knowledge of electrical troubleshooting and be able to use electrical test equipment.
• Certification or ability to become a certified fork lift operator is required
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliablecali

Pay Rate:

We offer a fantastic total rewards package at Plug, and a brief summary is below:

Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.

The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

Health, Dental & Vision Insurance eligibility starting from the first day of hire

401(k) with 5% company match

Bonus eligibility

Paid time off including vacation, personal and sick time

Paid Holidays

Wellness Reimbursement Program

Potential to apply for Tuition Reimbursement

Employee Referral program

Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.