Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
As an experienced Senior Product Manager, you will help develop the payments product strategy and roadmap. You will shape the roadmap by leveraging the right mix of payment methods for DocuSign's global customer base across multiple regions and develop payment capabilities that drive higher conversion and retention rates. Your objectives are directly linked to business metrics such as revenue, operational efficiency, cost, customer acquisition, expansion and retention. This position involves regular communication with senior leadership on product design and feasibility, business case, QBRs and improvement areas. Cross-team coordination, project management and executive presentation skills are essential. The role must manage consistencies across a growing team and build capabilities that enable and empower our Customer Success, GoToMarket, Sales and Finance teams with the right tools and capabilities to efficiently meet DocuSign's strategic goals. The ideal candidate will also have superior analytical abilities, a track record of finding practical, simple and creative solutions to complicated problems related to payments. You should be comfortable working both at a strategic level and diving deep into the details to ensure solution feasibility and quality of execution.Your work will directly impact the end to end flows for payment from acquisition to settlement, reconciliation including refunds and chargebacks.
This position is an individual contributor role reporting to the Lead Product Manager - Payments and Risk.
Responsibility
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
Preferred
Based on applicable legislation, the below details pay ranges in the following locations:
California: $130,500 - $208,050 base salary
This role is also eligible for bonus, equity and .
Global benefits provide options for the following:
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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