Part-time, Bilingual, ESL Student Services Specialist
Eugene, OR 
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Job Description
Posting Details
AA/EEO Statement

AA/EEO Statement:
Lane Community College is an Affirmative Action / Equal Opportunity / Veteran / Disabled Employer embracing equity, inclusion and accessibility. We encourage a safe and hospitable environment for historically marginalized populations including women, BIPOC, Latinx, LGBTQ+ individuals, veterans, and candidates and employees living with disabilities.
Veterans Statement
Lane actively recruits veterans and those with disabilities for all positions. For accommodations and questions call 541-463-5586.
  • Veterans, please fax, e-mail, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources; Jill Deneault, deneaultj@lanecc.edu, 541-463-3196.
  • Lane Community College ensures that all documentation submitted to HR will remain confidential.
Position Information:

Posting Number: 240003
Job Title: Part-time, Bilingual, ESL Student Services Specialist
Applicant Notification:
Department Information

Our English as a Second Language (ESL) Department is seeking to hire a part-time bilingual Student Services Specialist.

Application Information

  • First review date of applications may be as early as 10 business days after posting. Subsequent review dates will be based upon department needs. Lane Community College reserves the right to modify this information.
  • Your application will remain in the pool until a decision is made on your candidacy.
  • Provide all documents as requested.
  • A resume may not take the place of any section of the application.
  • Transcripts are required for this position at the time of application. See instructions below.
  • Incomplete applications will not be considered.
  • Applications will remain in the applicant pool until the position(s) is filled.


Bilingual Language Required

  • Candidates must have bilingual proficiency in any of the World languages served by the department.
  • Bilingual-required positions are paid one salary level higher than the current classification.
  • Candidates may be asked to take verbal and written fluency assessments.
Location: Main Campus, Downtown Center
Classification: Student Services Specialist
Position Type: Hourly Part-Time Classified
Anticipated Start Date: Upon Hire
Salary/Wage: Hourly
Salary/Wage Range: $16.18 - $23.74 (Classified Hourly Pay Grade 7 Bilingual Required)
Salary/Compensation Statement:
  • Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.
  • Part-Time Benefits may be available for qualified employees
Grant Statement:
Continuation of position is contingent upon grant-funding.
Working Schedule:
  • Part-time variable work hours based on department needs, which may include both day and evening hours at the main and/or downtown campuses.
  • Training will take place during the day and may include a combination of online and in-person training.
  • We are currently seeking applicants who can regularly work 5-15 hours per week.
  • Schedule may vary with hours increasing during peak periods up to 40 hours per week, up to 1039 hours in a 12-month period.
FLSA: Non-Exempt
Position Status: Temporary
Full/Part: Part-Time
Annual Schedule: 260 Day (12 Month)
Annual Schedule Details:
Quicklink for Posting: https://jobs.lanecc.edu/postings/12436
POSTING TEXT

Posting Date: 01/25/2024
Closing Date: 06/28/2024
Applicant Pool: Academic Year
Open Until Filled: No
Required QUALIFICATIONS

Required Education:
High school diploma or equivalent.
Required Experience:
  • Six (6) months of general office experience, which included customer service (considerable public contact), typing, data entry and filing.
  • Bilingual proficiency in any of the World languages served by the department.
Licensure or Certification Requirements
Conditions of Employment:
  • Successful applicants are required to complete a criminal background check. Infractions do not necessarily disqualify a candidate, and will be evaluated on a case-by-case basis. See our FAQs for more detail.
  • Must work and reside in the state of Oregon at the time their work is being performed.
Preferred QUALIFICATIONS

Preferred Education
One (1) year of college.
Preferred Experience
  • General office experience performing the full range of office support duties.
  • Customer/student service experience.
  • Data entry experience, especially in student information systems such as Banner or Access, Microsoft Office programs, and/or Google Suite applications and programs.
  • Video conferencing software experience such as Zoom, Google Hangouts, Skype, Microsoft Teams, etc.
  • Spanish language speaking and reading/writing ability is strongly preferred.
Language Statement
We welcome multilingual applicants who can support and welcome all students.
Bilingual/Multicultural Statement:
Inclusiveness, diversity, and equity are integral to Lane's commitment to excellence in education and our commitment to student and community engagement. We welcome applicants who bring a diversity of identity, culture, experience, perspective, multilingual skills, and thought. We encourage applications from candidates that identify with groups that are historically underrepresented in higher education.
Equivalency Statement:
We want to find the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship, and/or service will contribute to the Lane mission of transforming lives through learning.
Position Purpose:
The purpose of this position is to support the resident and international English as a Second Language (ESL) student populations with the enrollment, testing, and student services that promote retention and student success, including admissions, data collection, maintenance of student records, customer service and support in the general functions of an office environment in a manner which is responsive to student needs and promotes student satisfaction in a consistent and equitable manner.
Essential Functions:
ESL Reception & Customer Service:

  • Provide excellent customer service as the first contact for the front desk, both in-person and over the phone in English and at least one other language served by the department.
  • Provide accurate program information regarding enrollment, testing and registration policies, class schedules, curriculum, and other procedures to current and prospective students in person, in written communication, and over the telephone in a sensitive and personal manner.
  • Provide assistance in troubleshooting non-routine registration or admissions issues with the guidance of the lead staff.
  • Provide student services-related information in both individual and group settings, including computer lab settings.
  • Proactively ascertain information necessary to refer students to appropriate resources (internal & external), and assist students in the registration process through research and referral.
  • Support inquiries in the Adult Basic and Secondary Education and International Programs departments by maintaining a basic knowledge of their processes and policies.
  • Represent the department and college in a positive manner that is consistent with the organizational mission and vision.
  • Assist with updating departmental promotional materials, process documents, brochures and class schedules.
  • Proctor standardized tests


Enrollment Services:

  • Conduct in-person interviews with new students to process applications and clarify information for accuracy.
  • Communicate individual registration/orientation schedules to each student.
  • Ascertains the information needed from students to determine the most appropriate ESL department program offerings.
  • Process, review, and maintain accurate registrations for resident and international ESL students.
  • Assist with recruitment & retention efforts (new student orientation, liaison for student resources, prospective student outreach, etc.)
  • Support new/returning student orientation process through materials development, procedural planning and coordination.
  • Coordinate with other departments at the college to solve problems related to student enrollment and general department procedures using email and phone.

Data Collection, Entry & Reconciliation:

  • Enter, edit, and reconcile data for testing, admissions, registration, attendance, and grades into college and department databases and systems.
  • Process timely data reconciliation for grant compliance.
  • Review faculty grade submissions for accuracy/consistency and process grade changes in the official college system.

Student Records:

  • Create and maintain accurate student records in both electronic and hard copy formats.
  • Check for and notify students of account issues such as holds, waitlist status, etc.
  • Build and update student records in Banner (college data management system).
  • Handle records and sensitive information in a manner that is consistent with the Family Educational Rights and Privacy Act (FERPA).
  • Assist students with accessing records (including transcripts, schedules, grades, enrollment verification, etc.)
  • Purge files and prepare for archives as needed.

Training:

  • Train students in the use of various college tools such as Google Suite, myLane, etc.
  • Support the training of new staff in ESL student services processes and procedures (both ESL and ABSE).
  • Create and update training materials and procedures as assigned.
  • Assist with training and supervising student worker tasks.
  • Provide problem-solving assistance to department staff, faculty and the Dean as needed.
  • Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students.
  • Other duties as assigned.

Equity and Inclusion

  • Demonstrate Lane Community College's core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences. These are the basis of employee and student interpersonal communications and relationships and are applied to all position responsibilities.
  • Duties are carried out respectfully, regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran's status, nationality, age, language, origin or employment status.
  • Must demonstrate an active concern for meeting the needs of students, staff, and the public.
Supervision Statement:
Work is under the general management of the College and Career Foundations dean, under the direct supervision and guidance of the department coordinator and the lead administrative specialist, and performed independently based on an understanding of office and College policies and procedures. The department coordinator and the lead student services specialist are available to plan and coordinate the work, answer questions and troubleshoot problems on a daily basis. Work is reviewed by the supervisor for the quality of service provided to students.

This position may have responsibility to assign tasks, provide priorities, train and check the work of student assistants, hourly employees and volunteers.
Physical Demands/Working Environment:
This position works indoors and is exposed to usual office working conditions that include office noises and interruptions, such as printers, telephones, and visitors. This position requires that an employee be able to sit or stand for extended periods of time; perform cognitive and psychometric work for more than six (6) hours a day. This position may work with individuals who may be hostile or abusive. Work may require transporting materials up to twenty-five (25) pounds. Work Safely.
Knowledge Skills and Abilities:
Ability to

  • Work effectively with individuals from varied ethnic, cultural, socio-economic and language backgrounds.
  • Work under pressure and with frequent interruptions.
  • Address student issues and independently seek solutions to problems.
  • Perform work with a high level of accuracy and attention to detail.
  • Work independently and as part of a team.
  • Coordinate multiple tasks through time and resource management.
  • Research records and determine the source of errors.
  • Meet deadlines.
  • Keep accurate records and filing system, and maintain confidentiality.
  • Answer phones in a professional and helpful manner.
  • Use office equipment, including computers, multi-line phone systems, fax machines, calculators, scanners, and copiers, etc.
  • Maintain the confidentiality of all student information per college policy.
  • Work safely.
  • Provide support to employees working to meet accreditation standards through evaluation and assessment of student outcomes.


Knowledge of and Skill in

  • Strong customer service and verbal and written communication skills, and ability to interact with students, staff and the public in a pleasant, tactful and courteous manner.
  • Operation of an automated student record database, word-processing, and spreadsheet software.
  • Operation of internet browsers and e-mail.
  • College policies, procedures, and records systems.
Applicant Instructions:
Application Instructions

  • Incomplete applications will not be considered. All fields in the application must be completed, including employment dates, work hours, and detailed job duties.
  • The Curriculum Vitae (CV)/Resume may not take the place of any section in the application.

Required Documents
  1. Online Application - Complete and submit online via the applicant portal.
  2. Resume - Comprehensive of experience, education, and accomplishments.
  3. Cover Letter - Clearly detailing how you meet the qualifications for the position.
  4. Transcripts - Unofficial or official transcripts are optional at the time of application, see instructions below.

If applicable: DD214 - Veterans, please fax, email, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources at Lane Community College; Jill Deneault, deneaultj@lanecc.edu, 541-463-3196

Additional documents and letters of reference are not accepted.

Questions?

  • For assistance with the online application call Human Resources at 541-463-5586
  • For position questions contact Leilani Perez, perezl@lanecc.edu or 541-463-5253

How to monitor your application
  1. Enter recruitment@lanecc.edu into your Safe Senders list. Notifications will be sent toward the end of the search process.
  2. Visit your Employment Opportunities account. The main page will show your status in the search.
Positions close at 9:00 pm PST on closing date.
Transcript Instructions:
Please provide transcripts if you meet the preferred qualification of 1 year of college.

Attach under "Optional Document" or email, deliver, or mail to:

Lane Community College
English as a Second Language
Attn: Leilani Perez
Bldg 11/201
4000 East 30th Ave
Eugene, OR 97405

Phone (541) 463-5253
Email: perezl@lanecc.edu
College and Division Information:
College Information

The goal of Lane Community College is to help students achieve their dreams and transform lives through learning. The faculty and staff are dedicated to helping students succeed. Lane partners with businesses in the community to help shape the current and future workforce.

Lane is a learning-centered community college that provides affordable, quality, lifelong educational opportunities.

History

Lane was founded in 1964 by a vote of local citizens, and the main campus opened in 1968. The college was a successor to the Eugene Technical-Vocational School that was founded in 1938. Lane has received many awards and accolades for its innovative programs and high quality instruction. The college is a member of the League for Innovation in the Community College.
One of the advantages of working Lane is living in the area. Lane's main campus is in Eugene, a city known for its quality of life and for being the home of the University of Oregon. Eugene is home to more than 153,000 people and neighboring Springfield has more than 57,000 residents comprise the second largest population center in the state. Eugene and Springfield are nestled in the Willamette Valley between the Pacific Ocean and the Cascade Mountains. Some peaks in the Cascade Range can be seen from main campus. The area's scenic mountains, forests, rivers, lakes, and coastline offer many opportunities for outdoor adventures or for just sitting back and enjoying the view. See what's new at https://www.eugenecascadescoast.org/ (link is external).
Union Association: LCC Employees Federation (Classified)

Lane Community College is an Affirmative Action / Equal Opportunity / Veteran / Disabled Employer embracing equity, inclusion and accessibility. We encourage a safe and hospitable environment for women, minority, veteran and disabled candidates.

 

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Job Summary
Company
Lane Community College
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 year
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