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About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
JOB DESCRIPTION:
Commvault is world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and Share all their data- anywhere and anytime.
As an organization, we committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer's business forward. We're all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on transparency, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.
**Ideal candidate should be located near or in Bedford, MA, Colorado Springs, CO and/or Hampton, VA**
We have an outstanding career opportunity for a successful Resident Support Engineer (RSE). This position involves providing on-site and call-center technical support to the Commvault customer base. The technical support will be for the entire suite of Commvault applications.
What you'll do...
- Perform normal day-to-day administration of the Commvault environment
- Review daily backup reports to remedy failures and increase job success rates
- Collect, analyze, and document information about the current Commvault environment.
- Review customer policies and procedures to ensure that they are in line with Commvault's standard methodologies
- Fix and optimize backup/restore throughput issues
- Develop solutions to fix complex data movement challenges, such as backups over WAN
- Own trouble tickets and work them to resolution
Who you are...
- 2+ years of Backup Administration experience, preferably with Commvault (Commvault certifications a plus)
- Practical experience in concepts such as data and information life cycle management, disaster recovery, and software performance tuning
- Exposure to hardware devices such as Storage Arrays, Storage Area Networks, Servers, and NAS devices
- Ability to logically solve IT issues with confidence
- Ability to take detailed notes, work independently and efficiently, and to communicate optimally as a member of a remote workforce
- Ability to convey highly technical information in business terms to upper-management
- Advanced administration and fixing Windows server environments (Microsoft or other professional certifications a plus)
- Experience with virtualization on Hyper-V, VMWare and/or Citrix Xen Server in complex, distributed or clustered environments
- Previous experience/exposure with other backup software and concepts from Symantec, EMC, IBM, CA, HP, etc.
- CompTIA Security+ certification a plus
- Active government security clearance required
- Ability to travel to onsite location at least 2 days a week
- Employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture
- Generous global benefits
Ready to #makeyourmark at Commvault? Apply now!
Additional Information
Commvault offers its products through a broad array of distribution partner globally, while building upon its strong portfolio of strategic partnership with leading technology companies including Microsoft, Amazon web services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp & many others. Commvault's global headquarter is in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA & APAC.
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Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:
$73,000.00 - $109,300.00We're proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting .
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to .
Commvault is committed to a diverse and harmonious workforce. We are an equal opportunity employer and do not discriminate in our hiring and employment practices on the basis of any categories protected under applicable federal, state or local laws. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.